About the position
Barker & Sons Plumbing & Rooter is seeking a skilled Dispatcher who excels at keeping multiple tasks organized and craves recognition for their work. In this role, you will be the main point of communication with customers, ensuring that the right technician is assigned to each job. Your attention to detail and ability to manage various responsibilities will be crucial in providing customers with confidence in our services. We value professionals who are committed to delivering an exceptional experience and appreciate the importance of their role in our team. As a Dispatcher, you will meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls. You will relay accurate information to technicians, manage their whereabouts and needs in the field, and record the results of each service call to create report summaries for senior management. Establishing rapport with customers is essential, as you will encourage repeat business and respond to customer requests, resolving issues while promoting the brand. Your participation in training will help boost sales and ensure the quick and accurate dispatch of incoming orders. Additionally, you will keep customers updated throughout the day on the technician's progress and enhance their success by familiarizing yourself with their preferences, skills, licenses, and communication abilities.
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician's progress.
- Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities.
Requirements
- Maintain a positive and dedicated demeanor to contribute to the company's positive work environment.
- Develop a proven track record in customer service.
- Organize and oversee the scheduling of technicians for various service and maintenance appointments.
- Technologically savvy, learns and implements new software and systems quickly, good typist and proficient with phone systems.
- Personality that blends well with a fast-paced, goal-driven environment.
- Highly organized with exceptional follow-through abilities.
- Ability to build trust, diffuse conflict and hold others accountable.
- Strong verbal and written communications.
- Competitive individual contributor who also loves to win as a team.
Benefits
- Comprehensive health coverage including medical, dental, and vision.
- 401(k) plan with a 4% company match.
- Paid time off and paid holidays.
- Adaptable schedules.
- Company provided service truck, tablet, and uniforms.
- Company-wide family events.
