Jack Cooper Transportposted 8 months ago
$42,000 - $42,000/Yr
Full-time • Entry Level
Roanoke, IN
Truck Transportation

About the position

Jack Cooper Transport is seeking a Dispatcher to join our team in Roanoke, IN. The Dispatcher will play a crucial role in fostering a work environment that aligns with the company's values, vision, mission, policies, and procedures. This position involves monitoring and supervising a fleet of car hauler drivers, ensuring quality, safety, productivity, and compliance with Department of Transportation (DOT) regulations. The Dispatcher will work closely with Terminal managers and Risk Management to ensure that employees are adequately trained and have access to the necessary resources for quality and safety. The Dispatcher will be responsible for managing and tracking driver productivity and availability, ensuring that driver loads are consistent with equipment capacity, Load Factor, and Load Efficiency standards. This includes auditing load efficiency and compliance with DOT/MOT regulations, documenting driver assignments, and ensuring that drop sequences are clear to drivers. Daily updates and maintenance of inventory and load data are essential tasks, as well as monitoring cargo and injury claims, analyzing causes, and reporting trends to provide recommendations for safety enhancements. In addition, the Dispatcher will fully investigate accidents, injuries, and damage claims, reporting incidents to Terminal management and Risk Management promptly. The role requires identifying risk factors and providing timely, professional customer service. The Dispatcher will also be responsible for leading and managing fairly and equitably, in accordance with Jack Cooper's policies and procedures, collective bargaining agreements, and applicable laws. Other duties may be assigned as needed.

Responsibilities

  • Monitor and supervise a fleet of car hauler drivers in quality, safety, productivity, and DOT compliance.
  • Collaborate with Terminal managers and Risk Management to ensure proper training and resources for employees.
  • Manage and track driver productivity and availability.
  • Ensure driver loads are consistent with equipment capacity, Load Factor, and Load Efficiency standards.
  • Audit load efficiency and compliance with DOT/MOT regulations.
  • Document driver assignments and ensure compliance with assignments.
  • Ensure clear drop sequences for drivers and obtain driver acknowledgment.
  • Update and maintain inventory and load data daily.
  • Monitor cargo and injury claims, analyze causes, and report trends for safety enhancements.
  • Investigate accidents, injuries, and damage claims, reporting incidents to management in a timely manner.
  • Ensure compliance with OSHA and DOT regulations.
  • Identify risk factors and provide recommendations for resolution.
  • Provide timely and professional customer service.
  • Prepare required reports in a timely manner.
  • Lead and manage in accordance with company policies and applicable laws.

Requirements

  • High school graduate or equivalent.
  • 5 or more years of relevant work experience or an equivalent combination of training and experience.
  • Must pass pre-employment background check and drug screening.
  • Working knowledge of computers and programs including Microsoft Word, Excel, and Outlook.
  • Solid understanding of Load Factor and Load Efficiency standards.
  • Superior understanding of DOT/OHSA regulations, as applicable.
  • Working knowledge of company equipment such as car hauling equipment for training and evaluation purposes (preferred).
  • Solid decision-making, problem-solving, and analytical skills.
  • Excellent leadership, customer service, and communication skills.
  • Ability to follow standard operating procedures.
  • Ability to prioritize and manage time effectively.
  • Attention to detail and ability to stay organized, multi-task, and prioritize duties efficiently.

Nice-to-haves

  • Experience working in a union environment.
  • Basic working knowledge of Microsoft Office.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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