Jack Cooper Transport is seeking a Dispatcher to join our team in Roanoke, IN. The Dispatcher will play a crucial role in fostering a work environment that aligns with the company's values, vision, mission, policies, and procedures. This position involves monitoring and supervising a fleet of car hauler drivers, ensuring quality, safety, productivity, and compliance with Department of Transportation (DOT) regulations. The Dispatcher will work closely with Terminal managers and Risk Management to ensure that employees are adequately trained and have access to the necessary resources for quality and safety. The Dispatcher will be responsible for managing and tracking driver productivity and availability, ensuring that driver loads are consistent with equipment capacity, Load Factor, and Load Efficiency standards. This includes auditing load efficiency and compliance with DOT/MOT regulations, documenting driver assignments, and ensuring that drop sequences are clear to drivers. Daily updates and maintenance of inventory and load data are essential tasks, as well as monitoring cargo and injury claims, analyzing causes, and reporting trends to provide recommendations for safety enhancements. In addition, the Dispatcher will fully investigate accidents, injuries, and damage claims, reporting incidents to Terminal management and Risk Management promptly. The role requires identifying risk factors and providing timely, professional customer service. The Dispatcher will also be responsible for leading and managing fairly and equitably, in accordance with Jack Cooper's policies and procedures, collective bargaining agreements, and applicable laws. Other duties may be assigned as needed.