Dispatcher

Boston Public Health Commission - Boston, MA

Part-time

Boston, MA

Administration of Human Resource Programs

About the position

The Dispatcher at Age Strong Shuttle is a vital communicator and problem solver responsible for managing day-of dispatch operations efficiently. This role involves coordinating field staff, ensuring operational efficiency, and serving as the main communication link between office staff, drivers, and constituents.

Responsibilities

• Manage daily route schedule and related adjustments, dispatch and track all rides, monitor traffic flow, track driver logs, address real-time issues, and re-route rides as needed.
• Coordinate field staff and manage day-of ride schedules.
• In collaboration with the Scheduling Manager, ensure efficiency in daily driving operations.
• Responsible for day of vehicle assignments based on scheduled and/or immediate needs.
• Serve as the main communication channel between office staff, drivers, and constituents.
• Ensure all dispatch equipment is operational, including two-way radios, tablets, etc., and communicate any issues to management.
• Serve as backup liaison between the Age Strong Shuttle and the scheduling software company.
• Serve as a backup Scheduler as needed.
• Record data and make recommendations to support improved operations.
• Collaborate with the management team to improve in areas related to scheduling software, operations, dispatch, and customer service.
• Compile and maintain records. Prepare reports and other required documents.
• Flexible schedule as some nights and weekends are required.
• Perform related work as required.

Requirements

• Minimum of two (2) years of full-time or equivalent part-time experience in the field of transportation operations, including dispatch, scheduling, and/or relevant position.
• High School diploma or GED preferred.
• Experience working with scheduling software and operating two-way radio preferred.
• Knowledge of Boston's streets and neighborhoods is preferred.
• Experience working with older adults preferred.
• Experience and comfortability working with diverse communities, delivering services to a multiracial, multigenerational, multicultural, and multilingual population.
• Ability to quickly learn new technology, procedures, and guidelines.
• Strong communication, interpersonal, and organizational skills.
• Ability to work independently and make sound judgments.
• Ability to work in a collaborative team environment.
• Ability to exercise good judgment and focus on detail as required by the job.
• Ability to think critically, prepare reports, and make recommendations based on observations.
• Strong creative and problem-solving skills.
• Experience in typical office software systems (Microsoft Office Suite or equivalent) preferred.
• Bilingual preferred.

Nice-to-haves

• Experience working with older adults preferred.
• Bilingual preferred.