Dispatcher

Raymond Of New Jersey • Union, NJ

372d • $47,840 - $47,840

About The Position

The Dispatcher at Raymond of New Jersey LLC plays a crucial role in the Aftermarket Service Operations by efficiently selecting and routing service calls while ensuring high-quality customer service. This position is essential for maintaining operational flow and customer satisfaction within the company.

Requirements

• Good oral and written communication skills.
• Intermediate proficiency in Microsoft Excel and Outlook.
• Ability to multitask.
• Prior dispatch experience is a plus.
• 1 year of dispatching experience is required.
• 1 year of customer service experience is preferred.

Nice To Haves

• High school diploma or equivalent (Preferred)

Responsibilities

• Prioritize service calls from Customers, open work orders and properly document service issues.
• Schedule appointments for preventive maintenance work.
• Relay accurate information to mechanics assigned to work orders.
• Manage the whereabouts and administrative needs of mechanics in the field.
• Document progress of each work order, manage work in process and bill work orders based on customer and job specifications.
• Maintain professionalism and establish customer rapport, encouraging repeat business.
• Communicate service related issues with Customer Service Representatives and Management.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED