Dispatcher

About the position

The Dispatcher at Shoals Ambulance LLC is responsible for the deployment, tracking, and movement of ambulance units throughout the day, ensuring efficient response to emergencies and non-emergent requests. Under the direction of the Dispatch Supervisor, the Dispatcher will communicate orders to crews, operate communication equipment, and manage multiple tasks in a fast-paced environment while adhering to Emergency Medical Dispatch protocols.

Responsibilities

• Deploy and track ambulance units according to the local System Status Management Plan.
• Broadcast orders to crews regarding runs, emergencies, and general information.
• Operate radio, telephone, or computer equipment to relay information or orders to appropriate individuals.
• Take caller information and determine the nature of run requests under Emergency Medical Dispatch protocol.
• Dispatch emergent and non-emergent runs to crews in a timely manner and record pertinent information.

Requirements

• Must possess a high degree of personal integrity and responsibility.
• Currently licensed, certified, or registered by the appropriate state agencies.
• Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization.
• Ability to work effectively with minimal supervision and use good judgment.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to manage multiple activities simultaneously without error.
• Superior spatial orientation ability to read and interpret maps.
• Good computer skills and ability to type at least 30 words per minute.
• Ability to interact constructively and professionally with employees, public safety personnel, and medical staff.

Nice-to-haves

• Previous or current certification as Emergency Medical Technician.