About the position
The Dispatcher at Shoals Ambulance LLC is responsible for the deployment, tracking, and movement of ambulance units throughout the day, ensuring efficient response to emergencies and non-emergent requests. Under the direction of the Dispatch Supervisor, the Dispatcher will communicate orders to crews, operate communication equipment, and manage multiple tasks in a fast-paced environment while adhering to Emergency Medical Dispatch protocols.
Responsibilities
- Deploy and track ambulance units according to the local System Status Management Plan.
- Broadcast orders to crews regarding runs, emergencies, and general information.
- Operate radio, telephone, or computer equipment to relay information or orders to appropriate individuals.
- Take caller information and determine the nature of run requests under Emergency Medical Dispatch protocol.
- Dispatch emergent and non-emergent runs to crews in a timely manner and record pertinent information.
Requirements
- Must possess a high degree of personal integrity and responsibility.
- Currently licensed, certified, or registered by the appropriate state agencies.
- Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization.
- Ability to work effectively with minimal supervision and use good judgment.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to manage multiple activities simultaneously without error.
- Superior spatial orientation ability to read and interpret maps.
- Good computer skills and ability to type at least 30 words per minute.
- Ability to interact constructively and professionally with employees, public safety personnel, and medical staff.
Nice-to-haves
- Previous or current certification as Emergency Medical Technician.
