Dispensary Associate-PT (Rochelle Park)

Ascend Wellness - Rochelle Park, NJ

Part-time - Entry Level

Rochelle Park, NJ

Ambulatory Health Care Services

About the position

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, providing informed recommendations, and ensuring a high level of customer service in a fast-paced environment. This part-time role requires flexibility to work evenings and weekends, and involves maintaining operational integrity and compliance within the store.

Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail sales, Hospitality or QSR experience preferred, cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Excellent organization and time management skills
• Focused, pay close attention to detail
• Able to internalize training and follow instructions
• Able to communicate clearly and effectively

Benefits

• Employee discount
• Flexible schedule