Dispute Coordinator I, Acquirer Disputes

Incomm Payments Uk LTD - Columbus, GA

Full-time - Entry Level

Columbus, GA

1,001-5,000 employees

About the position

The Dispute Coordinator I at InComm Payments is responsible for managing the dispute life-cycle for consumer disputes and charge-backs. This role requires strong customer service skills and an analytical mindset to ensure compliance with payment network regulations while maximizing recovery rates. The position is part of a growing team in Columbus, GA, focused on financial technology innovation and customer satisfaction.

Responsibilities

• Respond to incoming disputes from Buy On Line business channels.
• Ensure adherence to payment network regulations for disputes while maximizing recovery rates.
• Manage the adjustment process and ensure successful processing within allotted timeframes.
• Collaborate with bank sponsors, processors, and associations to follow best practices.
• Organize, investigate, and track customer dispute inquiries to completion.

Requirements

• 1-2 years of related work experience in the credit and/or prepaid card industry.
• Proficiency in Microsoft Office, including Excel and Access.
• Excellent time management skills and ability to work with strict deadlines.
• Ability to make timely decisions and manage prioritization of daily responsibilities.

Benefits

• Competitive salary and benefits
• Training opportunities
• Career path and growth opportunity
• Strong team and company culture
• Employee Referral Bonus Program Tier I