Dispute Research Analyst

$62,400 - $66,560/Yr

Apollo Professional Solutions - Indianapolis, IN

Full-time - Entry Level

Remote - Indianapolis, IN

Administrative and Support Services

About the position

The Dispute Research Analyst plays a crucial role in resolving complex customer invoice disputes by managing, organizing, and analyzing relevant data. This position requires critical thinking and ingenuity to provide effective solutions and support to various stakeholders within the organization. The role operates in a hybrid work model, requiring on-site presence three days a week at the Indianapolis campus.

Responsibilities

• Research and analyze pricing and contract data.
• Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
• Develop and understand contract components, including sales and service data.
• Investigate and provide recommendations to resolve invoicing issues.
• Maintain reporting and insights to ensure accurate root cause analysis.
• Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.

Requirements

• Bachelor's degree in finance, accounting, or related area study.
• Three years of analytical experience.
• Substantial Contract to Cash experience in SAP.

Nice-to-haves

• Basic understanding of contracts.
• Experience working in a team environment where individual results contribute to team goals.
• Ability to address and resolve conflict by creating an atmosphere of openness and trust.
• Capable of assessing complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes.
• Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customers.
• Comprehensive computer skills including advanced MS Excel & Google Suite.
• Demonstrated sound judgment and decision-making.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance