Distinguished Application Operations Engineer

About the position

The Virtualized Engineering and Network Management Group in the Global Network & Technology organization at Verizon is looking for a highly accomplished, self-motivated, curious, and technically advanced distinguished engineer to join the growing and fast-paced operations team responsible for building, operating, and improving mission critical 5G / 4G Core systems serving roughly 150M wireless customers nationwide. As a subject matter expert of this highly visible, dedicated, and skilled operations team, you will provide technical leadership, expertise, and oversight to create / execute on effective and precise strategies for the seamless and successful operational maintenance of existing virtualized and non-virtualized systems and their associated interactions within the Verizon ecosystem. You are expected to drive the strategy and ensure the success of complex, large-scale projects or programs that span multiple teams or departments, ensuring alignment with overarching business strategies. In addition, you will need to demonstrate a positive, proactive leadership role including taking the initiative to identify matters of importance; resolving problems; building a sense of teamwork and working well in an unstructured environment. Also, this role will require you to identify and drive improvements to existing distributed application infrastructure and operational practices with various internal groups and vendor partners across the Verizon ecosystem to ensure operational success and optimize efficiencies. This includes giving direction for MOP (Method of Procedure) improvements, detailed design optimizations, capacity/demand analysis, timing of required growth projects, and development of requirements for the successful deployment and integration of new systems. You will be expected to work independently with very minimal supervision, while keeping Sr. Leadership and project teams fully aware of implementation schedule progress in a timely manner.

Responsibilities

• Leading yourself and the business by embodying the Leadership Principles.
• Anticipating workload impact on resources and organizing methods to account for challenges.
• Successfully navigating complex and undefined problems by developing clear strategic direction.
• Leading the day-to-day operational management of production systems within the 5G and 4G ecosystem.
• Following established policies and procedures for operational maintenance activities.
• Monitoring mission-critical systems and responding to issues with urgency.
• Leading engagement with vendors and internal/external support teams to resolve issues.
• Partnering with other teams to troubleshoot and resolve issues.
• Leading development of new procedures and exploring process improvements.
• Working efficiently and effectively as an individual and team member.
• Quickly learning new technical skills as needed.
• Supporting a flexible work schedule, including overnight and weekend work.

Requirements

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience.
• Experience leading diverse teams in designing and implementing enterprise solutions.
• Hands-on experience deploying, configuring, and supporting applications in a distributed Kubernetes cloud environment.
• Linux System Administration skills.
• Proficient knowledge and hands-on experience developing scripts using Python, Ansible, Perl, Shell, or similar languages.
• Proficient knowledge of TCP/IP Networking fundamentals and troubleshooting capabilities.
• Proficient in collecting and analyzing packet captures.
• Leadership experience as a subject matter expert.

Nice-to-haves

• A degree in computer science, computer engineering, or engineering.
• Advanced hands-on experience in a distributed Kubernetes cloud environment.
• Advanced Linux System Administration skills.
• Planning, architecture, product development, or program management experience.
• Problem-solving and analytical skills.
• Ability to act independently and make calculated decisions.
• Effective written, interpersonal, and verbal communication skills.
• Program and project management skills.

Benefits

• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance