Distributed Antenna Systems Engineer

$94,500 - $163,000/Yr

TIAA - Frisco, TX

Full-time - Mid Level

Frisco, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Telecommunications/DevOps Technology Engineer role within the Global Infrastructure Services Enterprise User Services organization focuses on integrating DevOps practices with telecommunications engineering. The position involves generating design documents, testing analyses, and risk assessments to ensure that solutions meet business needs. The engineer will collaborate with various stakeholders to support Unified Communications as a Service (UCaaS) tools and perform operational tasks for mobile and audio communication systems, including indoor Distributed Antenna Systems (iDAS).

Responsibilities

• Work with various vendor solutions and design new services to integrate with client environments.
• Develop solution sets to expand services across the client base using proven technologies.
• Conduct design assessments to validate enterprise baseline and provide context for future network direction.
• Identify, evaluate, and design future IT services based on business demands and technology direction.
• Automate operations and service management process workflows.
• Build support dashboards that integrate with multiple data sources and access methods.
• Perform scripting including design, build, and lifecycle management using PowerShell, Python, and RESTful API.
• Utilize Cyber DLP, IAM, VPN, Proxy, and Certificate management methods in delivering enterprise communication services.
• Manage ServiceNow for Change, Incident, Request, Problem management and CMDB inventory.
• Participate in project support for design cost estimations, SDLC processes, and Agile methodology.
• Identify, design, and implement flexible, responsive, and secure technology services.
• Research and evaluate infrastructure strategies, hardware/software, security, networking products, and best practices.
• Provide consultation to management on options, risk vs. cost, benefits, and other impacts of infrastructure solutions.
• Establish technical standards for network infrastructure, security baselines, policies, and procedures.
• Develop and document infrastructure support policies and guidelines.
• Monitor trends and recommend future architecture strategies and roadmaps.
• Educate and mentor IT support staff as needed, including requisite training on technology and governance.
• Collaborate with outsource vendors to drive sound architectures, engineering designs, and configuration templates.
• Engage in complex production impacting technical issues and work to troubleshoot and restore service.
• Lead problem management and resolution in support of deployed technology and act as subject matter expert on high severity production outages.
• Provide 24/7 Tier-3 on-call support.

Requirements

• Minimum of 3 years of DevOps engineering experience, including coding and scripting languages such as Python, Bash, or PowerShell.
• Minimum of 3 years' experience using automation tools.
• Experience supporting UCaaS cloud-based telephony systems.
• Minimum of 3 years' experience supporting critical IT communications such as iDAS.
• Ability to provide 24/7 Tier-3 on-call support.

Nice-to-haves

• Ability to articulate technical expertise to peers and leadership team.
• Ability to collaborate with a team to build the best possible solution.
• Strong understanding of communication systems user experience such as Zoom and others.
• Ability to troubleshoot communications systems and components.
• Demonstrated experience designing architectures and implementing related solutions.
• Experience creating, troubleshooting, and supporting multi-site, hybrid environments.

Benefits

• Comprehensive Total Rewards package including retirement program and competitive health, wellness, and work-life offerings.