DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES - 80080488

State of Florida - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Executive, Legislative, and Other General Government Support

About the position

The Distributed Computer Systems Admin position at the Department of Juvenile Justice involves managing a team of technical staff responsible for IT infrastructure in the Northeast Region. The role focuses on overseeing desktop and infrastructure support, ensuring the effective operation of technology systems critical to the department's functions. The incumbent will be responsible for supervising staff, managing projects, and ensuring compliance with IT standards and policies.

Responsibilities

• Supervise seven staff providing desktop and infrastructure support across six counties.
• Configure and administer file servers, including Active Directory and virus protection.
• Establish and remove network accounts as needed.
• Perform customer data backups and software installations/updates.
• Set up and maintain local training rooms for staff.
• Resolve work orders and follow up on issues.
• Monitor network performance (LAN/WAN) and troubleshoot existing equipment.
• Research equipment/software for Information Resource Requests (IRR).
• Manage equipment inventory and conduct customer training on software/hardware operations.
• Ensure staff maintain technical proficiency and report performance metrics.
• Plan and report on regional projects and resource management.
• Coordinate customer management and quality assurance efforts.
• Conduct meetings and site visits with staff and customers.
• Implement safeguards for computer files and ensure data backup verification.
• Discuss technology needs and security issues with customers.
• Grant and remove access privileges as directed by IT management.
• Identify infrastructure upgrade needs and monitor technology performance.
• Maintain the IT plan of action for incident or disaster response.
• Follow up with customers regarding IT service satisfaction and generate management reports.
• Review regional processes for adherence to standards and report findings.

Requirements

• Experience supervising or managing information technology support staff.
• Proficiency in Windows Server 2016-2019 installation, operations, and troubleshooting.
• Experience with Windows 10 desktop/laptop/mobile device/server/network hardware troubleshooting and repair.
• Knowledge of WAN/LAN equipment installation, operations, and troubleshooting.
• Experience in data backup and recovery processes.
• Utilization of Microsoft Office 365 for various tasks.
• Strong customer support and interaction skills.
• Project planning and reporting experience.
• Asset management and reporting capabilities.
• Performance measurement and quality assurance experience.