DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES

State of Florida - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Executive, Legislative, and Other General Government Support

About the position

The Distributed Computer Systems Administrator position within the Department of Juvenile Justice serves as the Regional IT Manager for the Northeast Region. The role involves managing a team of technical staff responsible for maintaining and supporting a client-server environment with web-based applications. The incumbent will oversee infrastructure composed of the latest technologies, ensuring effective IT support across multiple counties.

Responsibilities

• Supervise seven staff providing desktop and infrastructure support across six counties.
• Manage file server configuration and administration, including Active Directory and virus protection.
• Establish and remove network accounts as needed.
• Perform customer data backups and software installations/updates.
• Set up and maintain local training rooms.
• Resolve work orders and follow up on issues.
• Monitor network (LAN/WAN) performance.
• Set up new or replacement equipment and troubleshoot existing equipment.
• Research equipment/software for Information Resource Requests (IRR).
• Maintain equipment inventory and provide customer interaction training on software/hardware.
• Ensure staff maintain technical proficiency and conduct performance measurement and data reporting.
• Plan and report on regional projects and manage resources effectively.
• Coordinate customer management and ensure regional quality assurance.
• Conduct meetings and site visits with staff and customers.
• Implement safeguards for computer files and verify data backups of servers.
• Discuss issues with customers regarding data access, security, and technology needs.
• Grant and remove access privileges as directed by supervisors and IT management.
• Identify infrastructure equipment upgrade and replacement needs.
• Monitor technology performance and report issues to IT management.
• Maintain and implement the IT plan of action for incident or disaster response.
• Follow up with customers on IT service satisfaction and generate management reports.
• Review regional processes for adherence to standards and report findings.

Requirements

• Experience supervising or managing information technology support staff.
• Proficiency in Windows Server 2016-2019 installation, operations, and troubleshooting.
• Experience with Windows 10 desktop/laptop/mobile device/server/network hardware troubleshooting and repair.
• Knowledge of WAN/LAN equipment installation, operations, and troubleshooting.
• Experience in data backup and recovery processes.
• Utilization of Microsoft Office 365 for various tasks.
• Strong customer support and interaction skills.
• Project planning and reporting experience.
• Asset management and reporting capabilities.
• Performance measurement and quality assurance experience.

Nice-to-haves

• Experience with Microsoft SQL Server.
• Familiarity with .NET technologies.

Benefits

• Salary up to $2,192.31 bi-weekly based on experience.
• Support for veterans and military spouses in hiring.