Distribution Dispatcher

Citizens Energy Group • Indianapolis, IN

379d • $46,700 - $46,700 • Hybrid

About The Position

The Distribution Dispatcher plays a crucial role in ensuring that materials and personnel are dispatched effectively to serve customers. This position requires strong communication skills, organization, and a friendly demeanor. The dispatcher will assist various field personnel and service providers with daily work assignments, scheduling, customer relations, and emergency situations, maintaining 24/7 office coverage.

Requirements

• High School diploma or GED equivalent and/or combination of education and experience related to Human Relations and Communications.
• Excellent written and oral communication skills.
• Ability to respond and react to changing work environments relating to workload management and utility emergency events.
• Flexibility to work various shifts that may include nights, weekends, and holidays.
• Must participate in an on-call rotation and be available to work on-site or remote when on-call.
• Good organizational skills.
• Familiarity with Microsoft Office products, preferably Outlook, Excel, and Word.
• Must pass and participate in the random Drug & Alcohol program.

Nice To Haves

• Minimum 3 years of experience in Customer Contact Center or equivalent experience.
• Dispatch experience preferred.
• Leadership experience preferred.
• Experience with ESRI (mapping tool), Indiana 811, INFOR (Sewer Utility Software), and CAD.

Responsibilities

• Recognizing and expediting the routing/notification of emergency orders to ensure proper response.
• Providing proper documentation or explanation when goals are not met.
• Initiating contact with outside agencies during various emergency events, including the Fire Department and Health Department.
• Prioritizing and routing customer and internally requested work orders to field personnel.
• Documenting service outages and initiating customer notifications through the Admin Tool.
• Responding to external customer calls addressing inquiries, complaints, and needs.
• Initiating internal customer calls addressing work orders, routing, and staffing needs.
• Processing back office work including Indiana 811 locate requests and wastewater reports.
• Filling in for Senior Dispatcher during overtime calls and emergency alerts.

Benefits

• Health, Dental & Vision insurance.
• Defined Benefit Pension Plan.
• 401(k) Retirement Plan with company match.
• Short-Term Incentive Plan (STIP).
• Health Savings Account (HSA) with company contribution.
• Wellness Program.
• Adoption and tuition assistance.
• Employee Credit Union.
• PTO and Paid Holidays.
• Potential for partial remote work schedule after training period.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees