District Asset Protection Mgr

$85,900 - $143,200/Yr

Lowe's - Kingsport, TN

Full-time - Mid Level

Kingsport, TN

Building Material and Garden Equipment and Supplies Dealers

About the position

The District Asset Protection Manager at Lowe's is responsible for overseeing asset protection strategies across multiple stores within a geographical area. This role involves collaborating with district and store leadership to enhance customer experience while managing expenses and maximizing profit margins. The manager will train store operations managers, lead investigations, and develop a diverse team of asset protection professionals, ensuring compliance with company policies and safety regulations.

Responsibilities

• Partner with District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes.
• Teach and train store operations managers on all aspects of their role.
• Build relationships and collaborate with key internal and external stakeholders, including Regional, District, Store leadership teams and city officials.
• Manage, hire, and develop a diverse team of asset protection professionals within a multistore geographical area.
• Train, assist, and manage investigations, conducting interviews and post prosecution.
• Represent Lowe's in court and handle depositions and other hearings.
• Identify and provide action steps to address internal or external theft and Organized Retail Crime concerns.
• Lead teams during emergency response situations, crisis management, and civil unrest.
• Drive the development of tactical plans aligned with asset protection, safety, and business strategies.
• Own, forecast, and manage multiple financial accounts for key controllable expenses.
• Evaluate assigned stores for compliance with established company policies and procedures.
• Perform store visits and reviews to improve performance and efficiencies.
• Drive operational programs and system enhancements, providing training and accountability during deployments of new programs and technologies.
• Provide feedback and mentorship to team members and store leaders.
• Train store personnel on reporting procedures and evaluate compliance with safety and security documentation requirements.
• Analyze safety reporting to identify trends and implement plans based on root cause analysis.
• Analyze data to identify shrink-related issues and work with management to address them.
• Review and validate critical operational processes impacting stock and accuracy.
• Coach and develop associates around processes that impact customer experience.
• Deliver consistent reporting and support stores in creating plans to improve financial performance.
• Identify key areas for improvement and ensure accountability for execution.

Requirements

• Bachelor's Degree
• 3-5 years' experience in retail or professional environment in Loss Prevention (LP)
• 5 years of multi-store big-box retail experience
• Demonstrated experience analyzing and using varied sources of data to understand complex problems
• Experience working closely with cross-functional teams.

Nice-to-haves

• 10 years of multi-store retail experience
• Experience in an omni-channel retail environment
• Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
• Experience conducting quality reviews/audits
• Experience using physical security systems (CCTV, EAS, etc.)
• LPC/LPQ qualification
• Certified Training Program (Wicklander-Zulawski or Reed training)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities