District Business Operations Manager

Expeditors - Morrisville, NC

Full-time - Manager

Morrisville, NC

10,001+ employees

Support Activities for Transportation

About the position

The District Business Operations Manager at Expeditors is responsible for leading efforts to enhance operational efficiency and excellence within the district. This role involves collaborating with various teams to implement new processes, monitor performance metrics, and ensure adherence to operational standards. The manager will also provide training and support to staff, while actively participating in audits and corrective action initiatives.

Responsibilities

• Drive engagement and full and proper usage of existing systems and tools
• Deploy new processes to operational teams to enhance efficiency
• Collaborate with other districts and global resources to build consistency in processes
• Contribute to a global operational standard for best-in-class operations
• Coordinate with local management to identify opportunities for improvement
• Identify and prioritize problem areas within business operations through various analysis methods
• Provide training for employees in business process fundamentals
• Monitor key performance indicators to promote desired behaviors and processes
• Participate in customer and external ISO audits
• Lead and ensure progress on corrective and preventative actions
• Work with the Regional Solutions Team to deliver reporting and automation
• Present improved data and analytics for internal and external opportunities
• Support the deployment and improvement of Global Business Operations strategy

Requirements

• Understanding of Process Fundamentals
• High technical aptitude, including experience with Microsoft Office applications
• Strong presentation and negotiation skills
• Effective project management skills
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong organizational and time management skills
• Proficient in MS Office applications such as Excel, PowerPoint, Publisher, Access, etc.
• Excellent communication and customer service skills
• Strong analytical and problem solving skills
• Strong logistics industry knowledge (preferred but not mandatory)
• Lean/Six Sigma, BPM Certifications (preferred but not mandatory)
• Experience with any object oriented programming language (Visual Basic, Python, Java, SQL) (preferred but not mandatory)
• Basic PC troubleshooting, maintenance and deployment skills
• Networking fundamentals (LAN/WAN)
• Mobile device troubleshooting (iOS/Android)
• Printer/copier troubleshooting and maintenance skills

Nice-to-haves

• Strong logistics industry knowledge
• Lean/Six Sigma, BPM Certifications
• Experience with any object oriented programming language (Visual Basic, Python, Java, SQL)

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus