District Dental Director - Gloucester, MA

EasyHiring for Happ - Gloucester, MA

Full-time - Senior

Gloucester, MA

About the position

The District Dental Director is responsible for overseeing the operations of dental teams across multiple sites, ensuring compliance with regulations and enhancing doctor performance through coaching and mentorship. This role involves managing personnel, fostering client relations, and promoting positive patient experiences while collaborating closely with various dental professionals.

Responsibilities

• Ensure adherence to all government and state dental board rules and regulations, including CMS, HIPAA, and OSHA regulations.
• Follow-up on all compliance and office audits within the CPM Audit Process with the Chief Dental Officer.
• Develop, coach, train, and mentor doctors to reach performance potential, particularly for new doctors during their onboarding and ramp-up period.
• Responsible for doctor engagement, retention, and addressing those at risk due to performance or dissatisfaction.
• Ensure doctors follow diagnostic and preventative ADA and AAPD Guidelines, Caries Risk Assessment (CRA), and the number of radiographs (ALERA principle).
• Work closely with offices to ensure programs are effectively managed, staff is fully trained, and customer service standards are met.
• Ensure doctors provide positive memorable experiences for patients and parents.
• Ensure doctors identify and refer patients for specialty services, as appropriate.
• Partner with Ortho, Oral Surgery, Endodontics, and General Anesthesia doctors and programs.
• Respond to and resolve clinical patient concerns within 24 hours at DM request.
• Ensure doctors are answering and responding to after-hours calls.
• Partner with Talent Acquisition in selection and onboarding processes.

Requirements

• 5+ years of management experience preferably with a multi-site dental practice of dentists and staff (preferred).
• DDS/DMD from a dental education program accredited by the Commission on Dental Accreditation (required).
• Current, valid license to practice dentistry in the states where providing patient care (required).
• Other certifications as required - CPR, DEA, etc. (required).
• Compassion and a strong desire to provide dental care to both children and adults.