Advance Auto Parts - Norfolk, VA
posted 4 days ago
Full-time - Manager
Norfolk, VA
Motor Vehicle and Parts Dealers
About the position
A District Manager is the senior leader in the district. The District Manager must be knowledgeable of all facets of store operations in order to successfully grow Retail and Commercial market share. Each District Manager must be committed to leading and inspiring our team, helping our DIY and Commercial customers succeed, while growing sales and profitability with integrity.
Responsibilities
- Achieve or exceed district total sales and profitability goals
- Ensure commercial customer retention & relationship growth in the market
- Selection, hiring, development, goal setting, performance management, coaching, engagement and retention of General Managers and Core 4 team members
- Ensure proper staffing levels throughout the district
- Ensure execution of all inventory & operational standards within the district
- Conduct regular store visits providing action plans to achieve full market potential
- Teach business acumen by review of profit and loss statement with GM's
- Communicate effectively and appropriately to stores and support staff
- Embrace diversity and foster a respectful environment for both customers and team members
- Assist region/area in other functions upon request
Requirements
- 3-5 years of experience managing a team of 10-20 General Managers who supervise from 10-30 Team Members in a fast-paced and highly dynamic retail environment
- Proven track record in meeting sales and gross margin targets in a multi-unit environment
- Successful experience managing profitability; proven financial and business acumen
- Knowledge of store operations and processes
- ASE P2 certified or ASE ready equivalent
- Ability to recruit, select, hire and develop quality General Managers and ensure same for Core 4 positions
- Accountability, coaching & feedback skills
- Ability to execute and train all store operational processes, procedures and team member/customer standards
- Ability to use and train, testing and diagnostic equipment for DIY services
- Effectively use Excel, Word, Outlook and PowerPoint computer programs
- Working knowledge of automotive systems preferred
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Perform calculations such as Gross Margin and understand financial documents, such as Profit and Loss Statements (P&L), invoices, etc.
- Ability to fully understand all facets of the business and excel in an integrated operating model (including DIY, Commercial, PDQ and Hub operations)
- Define problems, collect information, establish facts, draw valid conclusions and effectively resolve issues independently
- Think strategically, analyze issues and options, and effectively manage and facilitate change
- Effectively delegate and supervise projects to ensure timely and quality execution
- Ability to work an assortment of days, evenings, and weekends as needed
Nice-to-haves
- Bachelor's degree in business or a related area preferred
- ASE certification preferred, but not required
Benefits
- Position is eligible for bonus based on individual and group performance
