District Manager - Collegiate Hospitality

Aramark - Morrisville, NC

Full-time - Mid Level

Morrisville, NC

Food Services and Drinking Places

About the position

The District Manager is responsible for providing the overall vision, planning, direction, and control to assigned units for a geographic district normally generating $12-30M+ in revenue. This key leadership role is accountable for the execution of our General Management program, with a focus on growth, cost, and productivity, leading people, and delivering financial commitments. Whether focused on multiple sites for a single client or multiple clients, the key success measures of a District Manager include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty, and Employee Engagement. In this role, frequent travel to client sites throughout the district is expected.

Responsibilities

• Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units.
• Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers.
• Coach & mentor employees by crafting a shared understanding about how and what needs to be achieved.
• Reward and recognize employees and identify and engage top talent to develop team members to their fullest potential within the organization.
• Plan and lead team management meetings and ensure safety and sanitation standards in all operations.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.
• Identify client needs and communicate operational progress while understanding contractual obligations and leveraging opportunities.
• Facilitate and support new business and retention activities, ensuring team completes customer satisfaction surveys in all locations.
• Build revenue and manage budget with sensitivity to costs and client needs, ensuring completion and maintenance of P&L statements for the district.
• Provide oversight and take ownership to deliver client and company financial targets using Aramark systems.
• Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives.
• Ensure consistent application of Aramark's operating standards and processes with a focus on efficiency standards.
• Ensure unit managers maintain a safe and healthy environment for clients, customers and employees.

Requirements

• Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction.
• Confirmed ability to hire, assess, develop and grow hard-working talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
• Proven success in a repeatable business model, including leading through change and turnaround initiatives.
• Bachelor's degree is generally required to be successful; advanced degree in business or related field is preferred.