European Wax Center - West Hartford, CT
posted 6 months ago
About the position
The District Manager In Training (DMIT) at European Wax Center is a pivotal role designed to prepare candidates for the responsibilities of a District Manager. During the training period, which typically lasts between three to twelve months, the DMIT will be assigned to one or more areas to gain comprehensive knowledge of sales and operations within Artemis Wax owned European Wax Centers. This position encompasses full Profit and Loss (P&L) responsibility, where the DMIT will learn to identify, attract, and develop talent to consistently meet Key Performance Indicators (KPIs) while driving business growth. The DMIT will also be trained to manage a span of control that includes up to 8-12 locations, focusing on team member talent and performance development, as well as achieving sales and operational excellence. The role requires the DMIT to be fully trained and prepared to assume the District Manager position when a market opportunity arises. Candidates must demonstrate full schedule availability and be willing to work the necessary days and hours to complete assigned tasks and responsibilities successfully. Upholding the Artemis Wax Core Values is essential, which include being team players, playing to win, bringing energy, and demonstrating commitment. Essential job functions include field and people leadership, where the DMIT will lead center performance and inspire teams to exceed revenue and operating budgets. The DMIT will develop the Center Manager team, coach and mentor them, and frequently visit centers to evaluate and enhance performance. Additionally, the DMIT will establish partnerships with beauty schools to drive recruitment efforts for Wax Specialists and ensure that all centers maintain cleanliness and adhere to brand standards. Business expectations involve managing district performance across revenue and KPIs, reviewing and assessing center and market KPIs daily, and creating effective action plans to improve performance. The DMIT will also manage aspects of traffic, conversion, and staffing to optimize center performance, alongside overseeing district payroll, ordering, and compliance.
Responsibilities
- Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets.
- Develop the Center Manager Team to meet their full potential.
- Coach, mentor and frequently visit Centers to evaluate and coach performance.
- Identify, recruit, and develop talent across all levels of the Center.
- Establish proactive partnerships with beauty schools to drive Wax Specialist recruiting.
- Train and role model the expected Artemis Wax standards and protocols at all times.
- Hold the team accountable for adhering to the same standards and protocols.
- Effectively communicate and set direction with Center Team.
- Monitor performance, provide recognition and feedback.
- Ensure each center under supervision is always clean and immaculate and meets all brand standards.
- Deliver and manage the district's performance across revenue and KPIs.
- Review and assess Center and Market KPIs daily.
- Create effective action plans with Centers to improve daily, weekly, monthly, and annual performance.
- Deep mastery and coaching of sales and scripts.
- Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
- Lead and organize operations, including district payroll, ordering and compliance.
Requirements
- 3-5 years of related and applicable experience in a sales driver management role
- Bachelor's Degree or applicable related work experience
- Full proficiency of Microsoft Office Suite
- Demonstrated results-oriented leadership
- Self-motivated and process focused
- Team Member Centric
- Outstanding communication skills
- Ability to have fun and create a positive work environment.
