DISTRICT MANAGER

Mobilelink - Houston, TX

Full-time - Mid Level

Houston, TX

Telecommunications

About the position

The Mobilelink Territory/District Manager is responsible for leading and inspiring a sales team to provide exceptional customer service, fostering customer loyalty, and driving brand expansion. This role involves coaching Retail Store Managers and sales staff to enhance their knowledge of products and services, ensuring a high standard of customer experience across multiple locations.

Responsibilities

• Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
• Develop, challenge, and motivate Store Managers to inspire them to do the same for their store employees.
• Create an environment where employees are empowered to deliver unique customer service solutions that are aligned with company goals.
• Initiate and lead business change efforts to maximize desired results.
• Foster a continuous learning environment that develops highly knowledgeable and skilled teams.
• Maintain accountability for daily and monthly inventory counts.
• Ensure that company cash handling policies are followed.

Requirements

• 3-5 years retail leadership experience, preferably in a cell phone and/or consumer electronics retail environment, but open to retail experience outside of telecom including QSR.
• Multi-unit management experience.
• The ability to recruit and counsel staff.
• Experience training and evaluating employees.
• Ability to work nights and weekends as needed.