District Sales and Operations Manager

R.L. Schreiber - Cherry Hill, NJ

Full-time - Mid Level

Cherry Hill, NJ

Merchant Wholesalers, Nondurable Goods

About the position

The District Sales and Operations Manager at R.L. Schreiber is a pivotal role responsible for achieving sales objectives by managing assigned routes and serving as the key contact between the company and its Purveyors. This position requires a proactive approach to identifying efficiencies and maintaining high standards of customer service. The manager will oversee and develop routes, building strong relationships between Purveyors and R.L. Schreiber, with the goal of optimizing route sales efficiency. This includes actively identifying, recruiting, and screening Purveyor prospects for open routes and new territories. In addition to route management, the District Sales and Operations Manager will contribute to regional sales operational objectives by providing valuable feedback and information from Purveyors. The role involves delivering R.L. Schreiber products and upselling to increase transaction sizes while efficiently managing a customer base with a minimum of 12 stops per day. The manager will also provide hands-on training in persuasive selling techniques, customer objection handling, route planning, and new customer acquisition. Maintaining and expanding the customer base is crucial, as the manager will focus on building exceptional service to foster customer loyalty and retention. This includes resolving customer issues promptly, reactivating lapsed customers, and utilizing R.L. Schreiber's computer and order entry systems to manage customer data and transactions. The manager will also be responsible for reporting food safety issues, managing inventory, and providing competitive market intelligence to recommend new product opportunities. Additionally, the role requires operating company vehicles and adhering to vehicle maintenance and record-keeping policies.

Responsibilities

• Oversee and develop routes, identifying opportunities to build relationships between Purveyor and R.L. Schreiber.
• Actively identify, recruit, and screen Purveyor prospects for open routes and new territories.
• Achieve regional sales operational objectives by contributing regional sales information and feedback from Purveyors.
• Deliver R.L. Schreiber products and upsell to increase transaction size.
• Efficiently manage customer base within established route standards with a minimum of 12 customer stops per day.
• Provide hands-on training in persuasive selling, handling customer objections, route planning, and new customer acquisition.
• Maintain and expand customer base, fostering customer loyalty and retention.
• Complete service calls and resolve customer issues in a timely manner.
• Create plans to reactivate lapsed customers.
• Use RLS computer and order entry equipment to input transactions and manage customer data.
• Report food safety issues promptly to Supervisor or QA Personnel.
• Manage inventory and provide regular data on competitive regional and national market pricing.
• Manage accounts receivables and balance daily route activities.
• Protect company assets, including collection of equipment and customer payments.
• Acquire new long-term customers to support route growth.
• Identify opportunities to optimize route logistics and call frequency.
• Support Region GM on special projects and assignments.
• Train and assist Purveyors in inventory management, credit applications, accounts receivables, and related sales administrative functions.
• Assist in producing training videos, documents, recipes, and valuable information for growing sales and best practices.
• Provide competitive and market intelligence, recommending new product opportunities.
• Answer customer questions about products, pricing, product applications, credit terms, marketing programs, and problem resolution.
• Operate company vehicles and maintain required vehicle records.

Requirements

• Five (5) years of food service sales or equivalent business-to-business sales experience.
• Must be 21 years of age or older.
• Previous route sales or delivery experience.
• Clean driving record and ability to meet company driver qualifications policy.
• Physically able to safely lift up to 50 pounds on a continuous basis.
• Extensive travel (80%).
• Excellent interpersonal and customer relationship skills.
• Basic computer/data entry skills and math abilities.
• High School Diploma or GED required.

Nice-to-haves

• Strong training skills
• Problem solving
• Organized and detail oriented
• Aptitude for sales technology