Hendrickson - Woodridge, IL
posted 17 days ago
Full-time
Woodridge, IL
Support Activities for Mining
About the position
The District Sales Manager (DSM) is responsible for promoting Hendrickson products to fleets, customers, dealers, and Original Equipment Manufacturers (OEMs) across multiple states. The role involves building relationships, addressing customer inquiries, and ensuring the proper specification and performance of Hendrickson products in the market.
Responsibilities
- Develop personal relationships with customers and potential customers of Hendrickson components.
- Contact fleet accounts, OEM dealers, and other various customers to influence decisions to specify Hendrickson Products.
- Identify, manage, and maintain primary relationships with customers to ensure appropriate products are specified.
- Coordinate efforts to correct any customer complaints related to product performance.
- Review recommended service procedures with customers to ensure proper maintenance is administered on equipment.
- Conduct service training for fleet maintenance personnel.
- Identify fleet customer applications appropriate for testing components on suspensions.
- Coordinate and assist engineering in arranging installation of components.
- Assist customers in replacing parts.
- Connect with sales managers and personnel to review current product offerings and introduce new offerings.
- Make and provide presentations to dealer personnel to introduce and explain product offerings.
- Ensure a continuous supply of sales literature is available for customers.
- Work with parts managers on customer needs and inform them of available programs.
- Work with service managers to assist in correcting field issues.
- Work with OEM district service engineers to resolve field issues and keep them updated on recommended repair procedures.
- Monitor and report competitive activity in the marketplace.
- Keep updated on territory trends and roadblocks to better assist customers.
- Track ongoing quality, design problems, and customer and product requirements.
- Develop and maintain customer files including fleet contact reports and dealer contact reports.
- Represent Hendrickson at industry trade shows as needed.
- Participate in local and state associations as needed.
Requirements
- Bachelor's degree in a related field preferred.
- A minimum of 5 years in territory sales required.
- Experience selling in the heavy-duty truck or trailer industry is strongly preferred or experience in industrial sales or marketing is required.
- Strong written and verbal communication skills required.
- Ability to present using a computer-based presentation software is required.
- Ability to manage the full scope of a territory is required.
- Ability to frequently travel throughout the assigned territory is required.
