District Service Manager (CMD-3201)

About the position

The District Service Manager is responsible for managing the Service Department's organization, productivity, and assets to achieve maximum efficiency and profitability. This role involves supervising staff, including Foreman, Leaderman, Administrative Assistant, and Shop Clerk, while ensuring adherence to safety and operational guidelines.

Responsibilities

• Adheres to and utilizes the established Service Department management operating system for assigned work.
• Measures productivity and increases output, evaluates performance, and tracks mileage.
• Develops and maintains a training program for all Service Department employees.
• Establishes departmental goals relevant to each shop activity or department and monitors performance on a monthly basis.
• Meets with District Manager and Parts Manager at least monthly to review activities, financial reports, problems, progress, and mutual needs.
• Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory.
• Maintains close contact and good relations with customers, which may include onsite visits.
• Administers safety program in accordance with existing company, state, and federal guidelines.
• Conducts a monthly safety meeting and completes required reports.
• Prepares and adheres to the company Salary Plan to provide timely Performance Reviews and equitable increase programs.
• Promotes positive and professional relationships with all company personnel and between its divisions.

Requirements

• GED or High School Diploma
• Minimum of 3 years previous supervisory experience of service personnel
• Ability to work flexible hours and days
• Proficient with Windows-based environment (Microsoft Word, Excel, PowerPoint, Access, and Outlook)
• Dependable and able to work independently
• Good client relations skills
• Professional attitude and appearance
• Ability to travel and stay overnight as necessary
• Ability to supervise and motivate others
• Ability to effectively evaluate others
• Promotes and maintains a clean, neat, and safe work environment
• Ability to protect the company assets and interests

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program