Division Manager

$65,000 - $65,000/Yr

Chimes Metro - Newark, DE

Full-time - Mid Level

Newark, DE

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Division Manager at Chimes is responsible for overseeing the daily operations of homes that support individuals with intellectual and behavioral challenges. This role involves ensuring compliance with agency standards, coordinating individual plans, and facilitating communication among all parties involved in the care of individuals served. The Division Manager plays a crucial role in enhancing the quality of life for those served by the organization through effective management and support.

Responsibilities

• Supports Individuals Served in order to Achieve their Desired Goals and Objectives
• Supervises the day-to-day operation of the homes in a manner that complies with regulations and Agency standards
• Conducts scheduled and unscheduled site visits on a weekly basis to review environment, documentation, staff and person served activities/interactions to ensure compliance with Agency and regulatory standards
• Coordinates the Individual Plan (IP) planning process within prescribed time frames
• Serves as the primary point person for the individual served, providing updates, responses and follow-up on a timely and regular basis to all concerned parties
• Develops the IP for presentation at the IP meeting, reviews the draft IP and submits corrections to the Service Coordinator in compliance with regulatory requirements/timelines
• Ensures that profile data is current in Client Profile System (CPS) and that current IP's and reviews are uploaded in CPS
• Facilitates the scheduling of interim meetings as needed and follows up on agreed upon actions discussed at the meeting
• Reviews family and person served surveys and provides follow-up as needed
• Assists with developing, implementing, and following up on plans of corrections to address problems noted during visits from Agency personnel, funding and regulatory agencies, and results of quality assurance reports
• Participates in the admission/transfer process of persons served
• Monitors implementation of individual programs, including behavioral programs, programs documentation, directing feedback to the team and ensuring that the necessary materials are present to carry out the specific programs
• Assumes on call responsibilities established by the Director of Operations
• Assumes other duties, responsibilities, and projects as assigned
• Reviews staff time sheets weekly and submits to Payroll according to identified timeframes
• Responsible for the Individual Maintenance Allowance process including requests for funds.

Requirements

• Experience in managing operations in a healthcare or social services environment
• Strong understanding of regulatory compliance and quality assurance processes
• Excellent communication and interpersonal skills
• Ability to coordinate and facilitate meetings and planning processes
• Proficient in using client management systems and documentation tools

Nice-to-haves

• Experience working with individuals with intellectual and behavioral challenges
• Knowledge of funding and regulatory agency requirements
• Leadership experience in a non-profit organization

Benefits

• Not specified in the job description.