Divisional Case Manager

Haverford College - Haverford, PA

Full-time - Mid Level

Remote - Haverford, PA

Educational Services

About the position

The Divisional Case Manager at Haverford College is a full-time, exempt position responsible for supporting the wellbeing of students through person-centered assistance and resource coordination. This role involves leading CARE Team meetings, managing case interventions, and collaborating with various campus departments to ensure students receive the necessary support during their college experience. The Case Manager plays a crucial role in advocating for students and facilitating their transitions related to college life.

Responsibilities

• Lead weekly CARE Team meetings to maintain open communication and provide timely, appropriate interventions for students of concern.
• Serve as a leader on retention and persistence efforts to coordinate outreach and support for students in all phases of a College leave process.
• Partner with divisional colleagues to provide data regarding trends, barriers to access, and campus resource utilization.
• Monitor daily on-call reports and submissions to create and maintain electronic records using Maxient software.
• Serve as primary case manager for short and long-term cases, delegating where appropriate.
• Develop and implement a CARE action plan based on recommendations from NABITA external review.
• Research, coordinate, and evaluate specialized referral networks within the Philadelphia region and beyond.
• Support and advocate for students navigating healthcare, insurance, and referral processes.
• Coordinate resources, training, and support services for students with specialized needs.
• Evaluate and coordinate cost-effective referral networks for psychoeducational testing and specialized evaluations.
• Serve as a consultant for educational and upstream intervention strategies within the Student Life division.
• Develop and implement training and workshops on resource management and holistic care.
• Maintain a comprehensive assessment plan for the CARE team and case management.

Requirements

• Master's degree in Higher Education, Student Development, Counseling, Public Health, Social Work, or a related field.
• Three years of experience in case management, counseling, student affairs or a related field.
• Ability to promote diversity and competency in working with diverse student populations.
• Ability to balance consensus-driven decision-making and leadership authority.
• Understanding of current scholarly work and promising practices in behavioral intervention and case management.
• Ability to develop robust assessment plans for measuring success of programs.
• Ability to communicate effectively with a variety of campus constituents.
• Exceptional organizational skills, attention to detail, and sound judgment.

Nice-to-haves

• Five years of experience in case management, counseling, student affairs or a related field.
• Experience with case management software like Maxient, Advocate, or Titanium.
• Familiarity with behavioral intervention/CARE teams at institutions of higher education.

Benefits

• Comprehensive benefits program including possible work-from-home opportunities.
• Automatic 10% retirement contribution upon eligibility.
• 50% tuition benefit for dependent children upon eligibility.
• 14 paid holidays including the week before New Year's Day off.
• 23 vacation days.
• Health Savings Account contribution of $650 for individuals and $1300 for families.
• Affordable medical plans.