DMV Program Support Technician- Position #01428 (Data Integrity Work Center)

$34,000 - $50,000/Yr

Department Of Motor Vehicles - Richmond, VA

Full-time - Entry Level

Richmond, VA

1,001-5,000 employees

Administration of Economic Programs

About the position

The Department of Motor Vehicles (DMV) is seeking to hire a professional individual to serve as a Program Support Technician in the Data Integrity Work Center. This high-volume DMV unit is responsible for responding to a variety of requests from both internal and external customers. The technician will engage with Customer Service Center employees and other stakeholders through various communication channels, including telephone, written correspondence, fax, and email. The role requires performing all duties and processes as mandated by the work unit, ensuring that customer inquiries are handled efficiently and effectively. In addition to general customer service responsibilities, the technician will also respond to VRWA phone calls from treasurer offices throughout Virginia regarding personal property tax stops. DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders, managing over 8.4 million registered vehicles. The agency also caters to a diverse range of businesses, including dealers, fuel tax customers, rental companies, driving schools, and various government entities. DMV operates under five core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT), which are integral to its mission and daily operations. The ideal candidate will possess a working knowledge of business English, mathematics, and office operating practices, including filing systems and office equipment. They should have experience in providing customer service in a comprehensive and timely manner, along with effective communication skills, both orally and in writing. The technician will be expected to maintain courteous working relationships with other agencies, business entities, and the public, while interpreting and applying complex materials related to DMV services. Proficiency in keyboard and computer skills, particularly with the Microsoft Office Suite and mainframe databases, is essential. The role also requires the ability to work independently on complex issues and perform detailed work using prescribed procedures.

Responsibilities

• Respond to customer inquiries via telephone, written correspondence, fax, and email.
• Handle requests from internal and external customers in a timely manner.
• Assist with VRWA phone calls from treasurer offices regarding personal property tax stops.
• Maintain effective and courteous working relationships with other agencies and the public.
• Interpret and apply complex materials related to DMV services, including the Virginia Motor Vehicle code and federal regulations.
• Utilize Microsoft Office Suite and mainframe databases to perform job duties.
• Collect, research, and analyze data as required by the work unit.
• Facilitate smooth operation or program changes as needed.

Requirements

• Working knowledge of business English, mathematics, and office operating practices.
• Experience in providing customer service in a comprehensive and timely manner.
• Effective oral and written communication skills with grammatical accuracy.
• Ability to maintain effective working relationships with various stakeholders.
• Experience interpreting and applying complex materials related to DMV services.
• Proficiency in keyboard and computer skills, including Microsoft Office Suite and mainframe databases.
• Experience in performing detailed work independently using prescribed procedures.
• Ability to make decisions on complex issues in the absence of supervisory personnel.

Nice-to-haves

• Experience in multi-tasking daily.
• Excellent customer service and communication skills.
• Self-starter with the ability to learn quickly with minimal training.
• Dependable team player with excellent attendance.
• Positive attitude and willingness to learn.

Benefits

• Health insurance coverage
• Retirement savings plan options
• Paid holidays
• Flexible scheduling options
• Professional development opportunities