Dockhand

International Marina Group - West Palm Beach, FL

Full-time

West Palm Beach, FL

Amusement, Gambling, and Recreation Industries

About the position

The Dockhand position at Safe Harbor Marinas involves assisting the marina team to provide excellent service to customers and guests. The role includes maintaining a safe and clean environment at the marina, operating docks, and assisting boaters with their needs. The Dockhand is expected to engage positively with customers and ensure that all marina facilities are operational and well-maintained.

Responsibilities

• Provide SHM members with the best experience possible
• Greet all customers in a manner that expresses a kind, courteous and professional character
• Help orient members and guests to the marina, facilities, and answer other commonly asked questions
• Assist customers with general boating needs
• Maintain and clean restrooms, docks, walkways, grounds and other areas designated by management
• Ensure docks and equipment are operational at all times
• Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations
• Availability to work overtime when required
• Ability to work weekends and holidays
• Other duties as assigned by Manager
• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

Requirements

• Ability to work safely around the water
• Must be able to swim
• Ability to lift 30 pounds
• Basic boat handling skills preferred
• Previous marina experience preferred
• Previous customer service experience preferred

Nice-to-haves

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

Benefits

• Healthcare benefits
• 401(k) plans
• Paid time off
• Relocation opportunities