Dockhand

$31,200 - $33,280/Yr

Integra Marinas - Tampa, FL

Part-time,Full-time - Entry Level

Tampa, FL

About the position

The Marina Service Associate/Dockhand is responsible for delivering exceptional guest service to boaters at the marina. This role involves greeting guests, assisting with docking procedures, and ensuring safety and efficiency in marina operations. Teamwork and flexibility are essential, as team members are expected to perform various tasks and support each other, especially during peak times or emergencies.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
• Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule
• Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
• Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures
• Ties lines to secure boat safely to dock
• Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers
• Assists boaters with directions, reservations, troubleshooting, and other inquiries
• Delivers messages, items and/or guest amenities as requested
• Explains rates for transient guests and accepts payment using the POS system
• Completes all tasks in a timely manner as instructed by the General Manager
• Follows all appearance standards
• Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area
• Follows site specific safety and security procedures
• Reports all accidents and incidents observed on shift to supervisor or General Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential hazards and safety concerns to General Manager
• Performs all other duties as assigned.

Requirements

• Must be at least 16 years of age
• In Highschool/High school diploma or general education degree (GED), preferred
• Customer service experience at least 6 months
• Marina operations experience preferred
• Knowledge of boating or boating terms is desirable
• Excellent verbal communication skills
• Excellent interpersonal and guest service skills
• Excellent customer service skills
• Attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Nice-to-haves

• Knowledge of boating or boating terms is desirable
• Marina operations experience preferred

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance