Document Automation Specialist

$72,553 - $94,317/Yr

Defense Logistics Agency - Battle Creek, MI

Part-time,Full-time - Mid Level

Onsite - Battle Creek, MI

National Security and International Affairs

About the position

The Document Automation Specialist at the Department of Defense is responsible for advising customers on document services, including printing and automation technologies. This role involves analyzing customer needs, resolving service issues, and managing funding balances. The position requires a strong understanding of customer service and technical competencies related to document management.

Responsibilities

• Advise customers on the best document services available, including printing and document automation.
• Provide assistance to customers and represent the agency effectively.
• Gather information, identify issues, and develop recommendations to resolve product or service problems.
• Conduct financial research to manage customer funding balances.

Requirements

• One year of specialized experience equivalent to the GS-09 level in the Federal service or related experience in the private sector.
• Ability to interpret and implement standards and guidelines applicable to multiple services and products.
• Experience in managing internal and external customer issues.
• Proficiency in advanced features of Microsoft Office and Adobe.

Nice-to-haves

• Experience in a federal government environment.
• Knowledge of document automation technologies.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of benefits designed for federal careers.