Document Automation Technician (EMS)

$49,025 - $66,510/Yr

United States Department of Defense - Jacksonville, FL

Part-time,Full-time - Entry Level

Onsite - Jacksonville, FL

National Security and International Affairs

About the position

The Document Automation Technician (EMS) position is responsible for managing administrative duties related to the Equipment Management Solutions (EMS) Program within the DLA Document Services Equipment Management Solutions Processing Center. This role involves ensuring the accuracy of EMS asset entries in the DLA Enterprise Business System (EBS), managing accounts receivable processes, and resolving customer billing issues. The technician will work closely with various specialists and the EPC Branch Chief to support the overall objectives of the EMS program.

Responsibilities

• Post EMS assets into the DLA Enterprise Business System (EBS) ensuring accuracy of each entry.
• Manage administrative responsibilities of EMS billing, funding, and asset management processes.
• Send and receive EMS customer renewal packages requesting funding from customers.
• Review funding balances and return unused funding to customers.
• Work with EPC EMS Funding and Asset Master Specialist to prevent EMS accounts receivable from aging over 90 days.
• Reconcile customer accounts as needed or as directed.
• Maintain off-line Excel spreadsheet or database for all funding of assets.
• Manually create sales orders for purchases and other billing not automatically generated by the EBS system.
• Participate in conference calls with the assigned EPC Branch team to address customer concerns and data analysis.
• Resolve customer billing issues and seek assistance on complex issues from EPC Order Specialist and EPC Branch Chief.

Requirements

• One year of specialized experience equivalent to the GS-06 level in federal service or equivalent in military or private sector.
• Experience resolving customer billing issues, including the return of unused customer funds.
• Experience assisting with the contractual process of Equipment Management Solutions (EMS).

Nice-to-haves

• Experience with DLA Enterprise Business System (EBS).
• Proficiency in Excel and database management.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to various federal benefits depending on position type.