Document Operations Manager

$70,000 - $85,000/Yr

Eastridge - Agoura Hills, CA

Full-time - Mid Level

Agoura Hills, CA

Administrative and Support Services

About the position

The Document Operations Manager at Eastridge Workforce Solutions is responsible for overseeing and improving document management workflows within a rapidly growing workers' compensation defense firm. This role focuses on maximizing productivity and efficiency in a paperless environment by coordinating with various teams and utilizing AI tools for enhanced document processing.

Responsibilities

• Oversee and manage the end-to-end document scanning process, ensuring accuracy and streamlined processes.
• Utilize artificial intelligence tools to enhance information extraction and reduce errors.
• Analyze team workloads and workflows to maintain a balanced and productive environment.
• Lead and support daily team operations, collaborating with supervisors to maintain consistency and quality.
• Engage with internal and external stakeholders, providing regular reports on metrics and challenges.
• Serve as a liaison between technical and non-technical teams to meet project requirements.
• Train, motivate, and evaluate team members, establishing clear standards.

Requirements

• Minimum of 3 years of experience managing teams in a similar role.
• Strong understanding of project management principles and procedures.
• Excellent analytical, problem-solving, and conflict resolution skills.
• Proven ability to develop and document workflows and training materials.
• Exceptional verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and Adobe software.

Nice-to-haves

• Strong work ethic and a collaborative, team-oriented attitude.
• Ability to work well under pressure while managing multiple projects.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance