Documentation Program Manager (Remote)

First American Financial - Grove City, OH

Full-time - Mid Level

Remote - Grove City, OH

Insurance Carriers and Related Activities

About the position

The Documentation Program Manager at First American Title Insurance Company is responsible for overseeing the management and organization of outbound documents, ensuring efficient processes and compliance with established procedures. This role involves driving process improvements, acting as a liaison between various departments and external entities, and implementing solutions to enhance document management and workflow efficiency.

Responsibilities

• Create and manage a library for all outbound documents, including those from multiple vendors and clients.
• Ensure proper storage and indexing of outbound documents for easy retrieval.
• Gather information and data on business processes and procedures.
• Identify problems or processes, research alternatives, and implement solutions for defined business processes.
• Review documents to determine distribution requirements and processes.
• Coordinate the verification, approval, and processing of outbound documents.
• Track document activity to minimize duplicates from various sources.
• Define business process requirements and negotiate for resources to develop solutions.

Requirements

• Experience in document management and process improvement.
• Strong organizational skills and attention to detail.
• Ability to troubleshoot complex problems and identify effective solutions.
• Excellent communication skills for interaction with various stakeholders.

Nice-to-haves

• Experience with project management methodologies.
• Familiarity with compliance and regulatory requirements in the mortgage industry.

Benefits

• Health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Professional development opportunities.