Documentation Specialist I/II

Navy Federal Credit Union - Winchester, VA

Full-time

Winchester, VA

Credit Intermediation and Related Activities

About the position

The position involves supporting Navy Federal by participating in the development and analysis of policy and process updates, providing end-user support for manuals and systems, and managing projects with a focus on meeting customer expectations and compliance with regulations. The role requires effective communication, research, and documentation skills, as well as the ability to work independently and collaboratively within a team.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate and resolve technical, tactical and operational project issues and risks
• Maintain documentation library to ensure currency of processes
• Provide training to end user in the use of electronic manuals and reference material
• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
• Administer and Develop eNet content
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Ensure clear, concise and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Organize policy and procedures according to set standards
• Recommend strategy for communications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions and communications
• Perform other duties as assigned

Requirements

• Ability to work independently and in a team environment
• Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
• Basic database and presentation software skills
• Basic skill capturing and translating processes and requirements into easily understood terms
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic verbal and written communication skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

Nice-to-haves

• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the best companies to work for in various categories
• Hybrid workplace options