Documentation Specialist I

Navy Federal Credit Union • Pensacola, FL

385d

About The Position

The Documentation Specialist I role at Navy Federal involves supporting the organization by participating in the development and analysis of policy and process updates. This position provides end-user support for manuals and Navy Federal systems, working under general supervision to ensure project deliverables meet customer expectations while managing multiple priorities effectively.

Requirements

• Ability to work independently and in a team environment
• Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
• Basic database and presentation software skills
• Basic skill capturing and translating processes and requirements into easily understood terms
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic verbal and written communication skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

Nice To Haves

• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate and resolve technical, tactical and operational project issues and risks
• Maintain documentation library to ensure currency of processes
• Provide training to end user in the use of electronic manuals and reference material
• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
• Administer and Develop eNet content
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Ensure clear, concise and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Organize policy and procedures according to set standards
• Recommend strategy for communications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions and communications
• Perform other duties as assigned

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the Best Companies for Latinos to Work for 2024
• Ranked among Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree