DOD SkillBridge Intern - IT Operations Support Specialist

Itt Industries

Full-time - Entry Level

5,001-10,000 employees

Machinery Manufacturing

About the position

The Operations Support Specialist Skillbridge Participant role at ITT Enidine Inc. is designed for transitioning military service members to gain hands-on training in IT operations. This position serves as a single point of contact for end users, providing support and maintenance within the organization’s IT environment. Participants will learn to install, diagnose, repair, and maintain hardware and software, ensuring optimal workstation performance while building relationships with various stakeholders to enhance IT support services.

Responsibilities

• Configure and install desktop and laptop computers (Microsoft Windows 7 and 10)
• Troubleshoot problematic endpoint software and hardware
• Basic wired and wireless network troubleshooting
• Upgrade/migrate Windows 7 installations to Windows 10
• Assist in creating and organizing IT documentation
• Document and track work in incident management system
• Assist users on basic software/hardware/peripheral operation
• Identify and escalate advanced technical issues to TAC teams as appropriate
• Support on telecommunications
• Configure and install printers/scanners
• Investigate root causes to resolve problems
• Implement measures to prevent related and similar issues
• Ensure that required support is provided, always following corporate and local procedures
• Provide recommendations for process improvements to IT management
• Test and learn new software/systems as they are implemented
• Escalate customer satisfaction issues to IT management
• Be available off hours for emergency issues/escalations as they arise

Requirements

• Bachelor's degree with 3 years of experience preferred or 5 years equivalent IT experience
• Microsoft Active Directory Admin
• PC Hardware skills
• Windows troubleshooting
• HP Printers and print servers
• Microsoft SCCM (System Center Configuration Manager)
• Networking skills
• Problem solving skills
• Microsoft Application skills

Benefits

• Hands-on training in IT operations
• Support from experienced managers
• Opportunity to transfer military skills to civilian workplace