Domestic Violence Case Manager

Chinese American Service League - Chicago, IL

Full-time - Mid Level

Chicago, IL

Social Assistance

About the position

The Domestic Violence Case Manager at the Chinese American Service League (CASL) plays a vital role in supporting children and families affected by domestic violence. This position focuses on providing trauma-informed clinical services, helping clients navigate complex challenges, and connecting them with essential community resources. The DV Case Manager acts as an advocate, guiding clients in creating safety plans and fostering emotional resilience, ultimately empowering them to rebuild their lives.

Responsibilities

• Attend 40-hour domestic violence training and secure certification
• Participate in regular interdepartmental team meetings to implement the Client Advocacy Unit (CAU) Model throughout the agency
• Facilitate behavioral health intake for new enrolled clients, perform assessments to determine Social Determinants of Health Needs affecting the potential client or their family's behavioral health wellbeing and develop personalized care plans
• Evaluate treatment approaches and create comprehensive service plans for clients to address their identified needs and goals, and/or collaborate with other clinical or medical professionals as required
• Partner with individuals and families to address behavioral, emotional, mental, or social injustices with a trauma-informed lens through case management, crisis intervention, community support, and/or counseling/therapy services under close supervision of clinician/Qualified Mental Health Professional (QMHP)
• Accompany clients to court/police stations or other providers if needed for emotional support and advocacy
• Coordinate service delivery with the individual's primary care provider (PCP), care coordination entity, managed care entity, and/or other external entities providing care and services to clients
• Ensure individuals receive referrals for substance-related and addictive disorder treatment services, as needed
• Develop and maintain relationships with community partners to connect clients with additional services/programs as required
• Conduct community outreach and education to increase staff and community members' awareness of the Behavioral Health Clinical Services (BHCS) programs offered at CASL
• Ensure confidentiality of information is maintained appropriately by following CASL policies/procedures, HIPAA, Mandated Reporting Laws, and the State of Illinois regulations
• Responsible for day-to-day task administration, potential client follow-up, client scheduling, and timely case note documentation, including but not limited to counseling sessions, case management, and crisis interventions
• Work closely with multidisciplinary teams internally on case management
• Enter all required assessment data into Salesforce for client management, EHR systems clinical documentation, and other relevant platforms under, ensuring timely, accurate and compliant clinical documentation.
• Provide feedback to the Behavioral Health Program Coordinator regarding BHCS marketing
• Operate in grant compliance requirements, legal guidelines, internal policies and quality standards
• Guide one's own professional development, including participating in the supervisory process and using other educational opportunities, both within and outside of the agency, to become or maintain a mental health related license/certificate

Requirements

• Bachelor's degree in Psychology, Social Work, Public Health, Human Services, or other related fields required; Master Degree preferred
• Demonstrated experience and passion for working with culturally, racially diverse, and underserved communities, with a focus on providing equitable and inclusive care
• Proven ability to build and maintain effective working relationships within a large, diverse workforce, fostering collaboration and inclusivity across teams
• Previous experience providing case management and counseling with a focus on trauma, domestic violence, or crisis intervention is preferred
• Bilingual proficiency in spoken and written English and Chinese (Cantonese preferred, Mandarin and/or Toishanese a plus)
• Strong conflict resolution and interpersonal and communication skills, with the ability to resolve conflicts, facilitate workshops, and engage in community outreach initiatives
• Demonstrated expertise in data management using Salesforce, EHR systems, and other relevant platforms, ensuring timely, accurate and compliant clinical documentation
• Demonstrated understanding and application of trauma-informed principles in clinical practice, with the ability to provide care that is sensitive to the impact of trauma on children and their families
• Experience using trauma-informed approaches to foster emotional safety, promote healing, and enhance resilience
• Ability to adapt to evolving client needs and handle multiple priorities with efficiency and care
• Proficiency in technology, including multimedia tools and Zoom, Microsoft Teams with the ability to incorporate these into therapeutic interventions and community engagement
• Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
• Familiarity with domestic violence advocacy frameworks and legal requirements
• Basic understanding of Salesforce or similar data management systems is a plus.

Nice-to-haves

• Experience in community engagement and outreach
• Knowledge of local resources and services for domestic violence survivors
• Familiarity with grant compliance and reporting requirements

Benefits

• Medical, Dental, and Vision Coverage
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Voluntary Worksite Benefits
• Pet Insurance
• Employee Assistance Program (EAP)