Donated Goods Assistant Manager

$47,840 - $54,080/Yr

Goodwill - Lodi, CA

Full-time - Mid Level

Lodi, CA

Social Assistance

About the position

The Donated Goods Assistant Manager plays a crucial role in overseeing the operations of a Goodwill location, ensuring that processes are executed safely and efficiently while meeting revenue goals. This position involves supervising staff, managing customer service, and maintaining compliance with operational standards. In the absence of the Donated Goods Manager, the Assistant Manager assumes full responsibility for the location's operations.

Responsibilities

• Assist in executing plans to ensure achievement of budgeted sales.
• Operate within the expense budget.
• Assist in achieving processing goals.
• Monitor all phases of operations to ensure compliance with established material handling and processing practices.
• Assist with scheduled rotation of merchandise.
• Assist in maintaining proper unloading, loading, and storing of product.
• Assist with opening and closing of assigned location.
• Demonstrate and promote superior customer service to all internal and external customers.
• Manage customer/donor complaints in a fair and impartial manner.
• Support accurate handling of donated assets and monies involved in operations.
• Complete and route all safety reports in a timely manner.
• Assist with selection, coaching, training, scheduling, disciplinary action, and supervision of all personnel.
• Work to reduce the possibility of pilferage and burglary.
• Watch for and correct unsafe conditions.
• Submit/update all required reports in a timely manner in the absence of the Donated Goods Manager.
• Work in cooperation with all Agency departments.
• Support the agency's Work Services program and volunteer programs.

Requirements

• High school graduate or accredited GED equivalent.
• Three years supervisory experience in a related field.
• Knowledge of general management principles, including supervision and management techniques, cash handling, customer service practices, and safety and security protocols.
• Excellent computer skills and knowledge of inventory control.

Nice-to-haves

• Bilingual in Spanish is desirable.