Donor Care and Fundraising Event Manager

$52,000 - $65,000/Yr

Nph USA - Chicago, IL

Full-time - Entry Level

Chicago, IL

11-50 employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Donor Care and Fundraising Event Manager is an integral part of the donor care team at NPH USA's national headquarters in Chicago, Illinois. This role is primarily responsible for collaborating closely with the donor relations team to ensure that donors have an engaging and rewarding experience throughout the donation process and during major fundraising events. The Donor Care and Fundraising Event Manager will ensure that donors receive accurate, complete, and timely communications regarding their contributions, which is essential for maintaining strong relationships with supporters. Additionally, this position will lead the administrative coordination of fundraising events across the nation, ensuring that all logistical aspects are handled efficiently and effectively. In this role, the Donor Care and Fundraising Event Manager is expected to be technically proficient and highly organized, embodying a clear understanding and passion for NPH USA's mission, vision, and values, including a commitment to diversity, equity, and inclusion. The position requires a proactive approach to managing donor care processes and event logistics, ensuring that all interactions with donors are positive and impactful. The manager will also play a key role in identifying opportunities for process improvements within the department, contributing to the overall efficiency and effectiveness of donor relations and fundraising efforts.

Responsibilities

• Provide exceptional customer service when handling donor inquiries
• Work collaboratively to process, record, and reconcile donor charitable contributions
• Audit donor gift acknowledgements and tax receipts to sponsors
• Manage donor information and communications in NPH USA's CRM database
• Oversee donor care processes to provide an exceptional donor experience
• Participate in the financial month-end close process
• Support oversight in account wires, stocks and event disbursements
• Confidently lead a department, and provide ongoing professional employee development
• Work closely with Accounting Department to ensure seamless gift reconciliation
• Identify opportunities for continued department efficiencies and area support within processes
• Provide onsite support at major fundraising events across the nation
• Manage and act as point of contact for events giving platform (e.g. OneCause/Bidpal)
• Communicate and coordinate administrative needs for major events in all fundraising areas
• Meet with key leadership team members to gather feedback and implement strategic efforts
• Identify proper integrations and align efforts between the Gift Processing Department and Fundraising Events.

Requirements

• College degree or equivalent training
• Strong communication skills with previous customer service experience
• Detail-oriented with excellent organizational and time management skills
• Ability to work independently and multi-task to thoroughly complete concurrent projects
• Ability to learn new systems is required; experience with Salesforce and/or OneCause preferred
• A team player in a small office environment
• Analytical and solution-oriented
• Remains donor-centric through an operational lens
• Willingness to have flexible work hours as needed
• Willingness to travel within the U.S. as needed
• Experience working with Outlook, MS Teams, Word, Excel, Adobe PDF

Nice-to-haves

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Benefits

• Health Insurance
• Generous PTO
• Wellness Week for the week of July 4th
• Generous 401K matching and vacation days