Donor Care Specialist, Mobile

$35,360 - $35,360/Yr

Biobridge Global - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Ambulatory Health Care Services

About the position

The Donor Care Specialist I, Mobile is responsible for medical screening, whole blood phlebotomy, and donor care within the service area of South Texas Blood & Tissue Center. This role aims to support the community's blood needs by ensuring donor eligibility and providing an outstanding donation experience while adhering to regulatory compliance and organizational policies.

Responsibilities

• Report to work as scheduled.
• Display a professional image and positive demeanor that contributes to the success of the organization.
• Deliver an outstanding donation experience by exceeding donor expectations.
• Maintain regulatory compliance by successfully completing training and competency assignments on time.
• Load, unload, setup and pack up the mobile collection equipment.
• Perform the quality control function (including documentation).
• Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).
• Obtain donor consent prior to donation. Perform whole blood phlebotomy.
• Assess, treat and report adverse donor reactions (including documentation).
• Perform record review and data entry.
• Pack collected blood products according to defined manufacturing plans.
• Ensure all necessary records and blood products are legible, labeled accurately and complete.
• Maintain a good working relationship with coworkers and supervisor including reporting issues relating to donors, donor groups, or departmental operations.
• Provide assistance to other departments as needed.

Requirements

• Requires a high school diploma or general equivalency diploma.
• Phlebotomy certification preferred.
• Prefer phlebotomy experience in a blood or plasma center.
• Must acquire a working knowledge of donor processing criteria.
• Must acquire a working knowledge of medical terminology and geography.
• Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
• Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control.
• Must demonstrate proper equipment use and care.
• Must complete documentation in a legible manner.
• Must demonstrate adherence to safety procedures.
• Must have strong customer service skills.
• Must have strong computer skills.
• Must have excellent written and oral communication skills.

Nice-to-haves

• Experience in a blood or plasma center.

Benefits

• Competitive salary
• 100% Employer Paid Life Insurance
• 401(k) with Employer Contribution
• 100% Employer Paid Long-term Disability Plan
• Paid Time Off (PTO)
• 100% Employer Paid AD&D
• Extended Illness Benefits (EIB)
• 100% Employer Paid Employee Assistance Program
• Shift Differentials
• Group Health Medical Plan with prescription coverage
• Paid Holidays
• Variety of Voluntary Supplemental Insurances
• Incentive Compensation Plan
• Voluntary Dental Coverage
• Educational Assistance Program
• Voluntary Vision