Donor Center Phlebotomist/Customer Service - Training Provided

$46,426 - $46,426/Yr

American Red Cross - Madison, WI

Full-time - Entry Level

Madison, WI

Social Assistance

About the position

The Donor Center Phlebotomist/Customer Service role at the American Red Cross involves assisting with the blood collection process at fixed site locations. This position requires utilizing healthcare and customer service skills to create a welcoming environment for volunteer donors while ensuring compliance with safety procedures. The role offers paid training and opportunities for career growth within the organization.

Responsibilities

• Assist with every step of the blood collection process at fixed site locations.
• Create a welcoming and comfortable environment for volunteer donors.
• Follow all safety procedures while collecting blood donations.
• Connect personally with donors and help them understand the impact of their donation.
• Ensure that blood collected meets goals and regulatory requirements.

Requirements

• Associates degree or a combination of education and work experience.
• Minimum of one year customer service experience in a public setting.
• A current, valid driver's license with a good driving record may be required.
• Physical ability to lift, push, or pull heavy weights and adapt to long hours.
• Basic computer skills and proficiency with Microsoft Office applications.

Nice-to-haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year
• 11 paid holidays
• 401K with match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition