Donor Center Phlebotomist/Customer Service - Training Provided

$46,426 - $46,426/Yr

American Red Cross - Pewaukee, WI

Full-time - Entry Level

Pewaukee, WI

Social Assistance

About the position

The Donor Center Phlebotomist/Customer Service role at the American Red Cross involves assisting with the blood collection process at fixed site locations. This position requires utilizing healthcare and customer service skills to create a welcoming environment for volunteer donors while ensuring compliance with safety procedures during blood donation. The role offers paid training and opportunities for career growth within the organization.

Responsibilities

• Personally connect with donors and listen to their stories to help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Ensure attention to detail to meet goals and regulatory requirements for blood collection.

Requirements

• Associates degree or a combination of education and work experience.
• Minimum of one year customer service experience in a public setting.
• A current, valid driver's license with a good driving record may be required.
• Physical ability to lift, push, or pull heavy weights, good manual dexterity, and the ability to sit or stand for long periods.
• Basic computer skills and proficiency with Microsoft Office applications.

Nice-to-haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition