Donor Center Technician I

Octapharma - Bridgeview, IL

Full-time - Entry Level

Bridgeview, IL

Ambulatory Health Care Services

About the position

The Donor Center Technician I is responsible for ensuring compliance with state and federal regulations while maintaining high production standards and a positive donor experience. This role involves monitoring donor conditions, maintaining cleanliness, and operating equipment for plasma collection and processing. The technician plays a crucial role in ensuring donor safety and product quality, while also performing record-keeping and troubleshooting tasks as needed.

Responsibilities

• Ensure total operation compliance with state and federal regulations (e.g., FDA, OSHA, CLIA, GMP).
• Maintain high levels of customer service and positive donor experience.
• Keep work area clean and professional.
• Stock and maintain an orderly work area with sufficient supplies.
• Maintain Donor Center equipment according to Standard Operating Procedures.
• Monitor donor conditions to ensure comfort and safety.
• Maintain donor confidentiality and accurate record-keeping.
• Troubleshoot machine alarms/alerts and perform routine quality checks on equipment.
• Clean blood or plasma spills and dispose of biohazardous waste properly.
• Ensure donor eligibility and perform vitals evaluation.
• Set up and prepare equipment for plasmapheresis procedures.
• Disconnect donors after the plasmapheresis process is completed.
• Operate automated plasmapheresis machines and respond to alarms and donor adverse events.
• Collect and store plasma product and samples according to procedures.
• Organize samples and products in storage freezers and prepare for shipments.
• Monitor freezer and refrigerator temperatures and report issues.

Requirements

• High school diploma or equivalent (GED) required.
• Three months' experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write, and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations and instructions required.
• Ability to understand verbal instructions required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.