Donor Database Administrator

$54,080 - $58,240/Yr

Downtown Women's Center - Los Angeles, CA

Full-time

Remote - Los Angeles, CA

Social Assistance

About the position

Put your information management skills to work creating social good! Help DWC's fast-paced development team effectively cultivate supporters by serving as our Donor Database Administrator. The Database Administrator understands the power of accurate, complete, and detailed data in informing good decision-making, appreciates finding ways to better use technology to meet needs, and enjoys continually building on their knowledge and expertise by implementing best practices in data entry and management. They should also understand the fundamentals of nonprofit fundraising and the need for accurate information in managing donor relationships. Reporting to the Director of Individual Giving, this position is an integral part of DWC's Development team and will work with sensitive grant, donor, and financial information. Essential Functions include managing the processing of all financial gifts, assisting in the valuation and recordkeeping of in-kind donations, and entering gifts into the CRM database with appropriate coding and donor information. The role also involves troubleshooting and soliciting team input when needed, working with development staff to produce accurate and timely gift acknowledgements and tax receipts, and managing the weekly and monthly reconciliation process to ensure smooth data transfer to finance staff. The Database Administrator will also monitor giving and payment processing platforms and facilitate fund transfers as necessary. In terms of systems and CRM management, the Database Administrator will manage donor database user roles, permissions, and group settings across the organization, maintain data quality and integrity, and provide training and technical assistance to users. Reporting responsibilities include producing accurate queries, reports, and lists needed by development staff and the CEO, as well as maintaining accurate records of correspondence and campaigns. The role requires staying informed about new database updates and implementing best practices to guide process improvements. Other duties may include preparing materials for distribution and ensuring the development office is equipped with necessary supplies.

Responsibilities

• Manage processing of all financial gifts and assist in valuation and recordkeeping of in-kind donations.
• Enter gifts into CRM database with appropriate coding and donor information, troubleshooting and soliciting team input when needed.
• Work with development staff to produce accurate and timely gift acknowledgements and tax receipts, including preparing customized donor acknowledgement letters and year-end statements.
• Batch and report all donations to the finance staff on a timely basis and manage the weekly and monthly reconciliation process.
• Manage incoming inquiries about donation recordkeeping and acknowledgements, ensuring strong and timely customer service.
• Monitor giving and payment processing platforms such as Benevity, PayPal, Give Butter, and Stripe.
• Facilitate fund transfers and provide documentation as necessary.
• Manage donor database user roles, permissions, and group settings across the organization.
• Maintain data quality and integrity by creating and implementing processes and performing regular database de-duping, validations, and cleanup procedures.
• Produce accurate queries, reports, and lists needed by development staff and CEO, including campaigns and mailings, events, moves management, and donor trends.

Requirements

• Minimum 3 years of experience needed; nonprofit fundraising experience preferred.
• Minimum 2 years of experience working in a database system.
• High School or GED required, a Bachelor's degree is a plus.
• Proficiency in Microsoft Excel required.
• Knowledge of donor database systems, preferably Bloomerang.
• Strong ability to identify user needs, find solutions, and translate technical matters into everyday language.
• Excellent attention to detail and highly organized self-starter with the ability to produce high-volume, high-quality data.
• Ability to take initiative, manage multiple priorities, and set and meet goals and deadlines.
• Strong multitasking and problem-solving skills; ability to maintain composure in a fast-paced environment.

Nice-to-haves

• Experience with data analysis skills.
• Supervising experience.

Benefits

• Hybrid work environment with a minimum of 2 days in the office per week.
• Equal employment opportunities and a commitment to diversity and inclusion.