Donor Database Manager

Berkeley Food & Housing Project - Berkeley, CA

Full-time - Mid Level

Berkeley, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Donor Database Manager plays a crucial role in the Philanthropy Team at Insight Housing, serving as an essential advisor to the Chief Philanthropy Officer (CPO). This position is responsible for managing the donor and volunteer database, ensuring data integrity, and supporting the cultivation and stewardship of donors. The role involves data entry, monitoring data health, creating reports, and optimizing data-related processes to enhance fundraising efforts.

Responsibilities

• Independently manage all front- and back-end elements of the donor and volunteer database (Salesforce NPSP).
• Accurately process and record donations; provide timely acknowledgment of gifts.
• Perform regular data entry and clean up tasks, ensuring accurate, unduplicated, and comprehensive records of donor and volunteer information, gifts, and interactions.
• Ensure donor preferences and special requests are recorded and retrievable.
• Support prospect research and wealth screening efforts.
• Help maintain foundation and corporate records such as grant deadlines, deliverables, and customized acknowledgements.
• Optimize the database, suggesting process improvements and implementing streamlined workflows.
• Ensure functionality of integrated apps and add-ons (ex: HubSpot).
• Build, maintain, and troubleshoot workflow automations.
• Serve as the resident expert and primary point of contact for database-related inquiries and troubleshooting.
• Conduct regular data hygiene and quality checks to ensure data integrity and adherence to data protection and privacy regulations.
• Generate regular reports and data analyses of fundraising and volunteer activities, donor trends, and campaign performance.
• Develop dashboards to support specific fundraising goals and proactively monitor accuracy of information.
• Coordinate and execute timely and personalized donor acknowledgments, including thank-you letters, tax receipts, and other forms of recognition.
• Respond to general donor inquiries.
• Actively develop improved database processes and workflow automations to support team activities such as major gifts, events, volunteer coordination, and institutional giving.

Requirements

• Bachelor's degree in data science, engineering, or equivalent combination of education, training, and experience.
• 5+ years database management experience and a minimum of 2 years with Salesforce, Salesforce NPSP highly preferred.
• Expert-level proficiency in Microsoft Excel or a similar data editing and visualization tool.
• Highly analytical and organized, with impeccable attention to detail.
• Excellent verbal and written communication skills, along with the ability to communicate complex technical matters effectively.
• Ability to prioritize and apply critical thinking to manage multiple tasks and projects with a commitment to accuracy and meeting deadlines.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.

Nice-to-haves

• Familiarity with fundraising and donor relations principles, practices, and ethical standards.

Benefits

• Free Dental and Vision
• 19 Paid Holidays - Including 4 Mental Health Days (23 Paid Holidays in 2024!)
• 15 Vacation days and 10 Sick Days Annually
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance (50% dependent coverage paid by employer)