Donor Greeter

Goodwill - Brockport, NY

Full-time - Entry Level

Brockport, NY

Social Assistance

About the position

The Donor Greeter at Goodwill of the Finger Lakes is responsible for managing the donation process at the donation door, ensuring excellent customer service, and maintaining a clean and safe work environment. This role involves sorting donations, assisting customers, and adhering to safety procedures while fostering a positive team atmosphere.

Responsibilities

• Assist customers in bringing donations inside.
• Ensure accurate donation log reporting.
• Sort donations into proper equipment for processing and transportation.
• Properly label all equipment.
• Assist in loading and unloading of merchandise and equipment onto/off trucks as needed.
• Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward customers.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
• Handle customer concerns courteously and respectfully, seeking supervisor assistance when necessary.
• Maintain the interior and exterior of the store in a neat, clean, organized manner.
• Act as a positive team member by sharing ideas or concerns with coworkers and management.
• Perform other duties as assigned by supervisor.

Requirements

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to communicate effectively with other employees and customers.
• General math skills required.