Door Access Control Technician

$50,440 - $88,400/Yr

Johns Hopkins - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Educational Services

About the position

The Door Access Control Technician at Johns Hopkins University is responsible for the installation, maintenance, and repair of building access control systems and security devices. This role involves routine troubleshooting, inventory management, and coordination with various departments to ensure the functionality of access control systems across the campus. The technician will also participate in an on-call rotation to support the campus-wide access-control system.

Responsibilities

• Install, test, and maintain the functionality of all field devices related to the Transact and S2 access control systems.
• Monitor over 1500 access control readers and their security downloads.
• Perform routine troubleshooting and maintenance tasks on the Transact/S2 equipment and electrified door hardware.
• Coordinate door access and lock problems with Facilities and the Lock Shop.
• Work closely with outside contractors for cabling and hardware installations.
• Communicate with IT@ Mt. Washington and Transact Support to resolve equipment and software issues.
• Coordinate with JHU Networking (HITS) for correct cable management and troubleshooting J-Card network issues.
• Create new merchants, set up access levels, update door permission schedules, and create necessary holiday schedules.
• Travel to offsite locations for servicing door access devices.
• Maintain an accurate inventory of Transact equipment and perform quarterly audits.
• Serve as a technical advisor to management on existing technologies and suggest improvements.

Requirements

• Two years of college coursework required, preferably IT/electrical related.
• Two years of related experience, including some help desk experience.
• Strong customer service skills with good written and verbal communication skills.
• Excellent skills in planning and organizing with attention to detail.
• Strong technical skills in networking and basic knowledge of electricity.
• Working knowledge of Microsoft Office.

Nice-to-haves

• Security project lead experience and certifications in access control preferred.
• Transact and S2 certifications to be obtained during the probationary period.

Benefits

• Open salary range based on experience
• Full-time employment with a structured schedule
• Opportunities for professional development and training