Door Greeter

The Charleston Place - Charleston, SC

Full-time - Entry Level

Charleston, SC

About the position

At The Charleston Place, we believe that hospitality is a transformative art that can inspire not just our guests, but also the entire community. We are dedicated to creating a welcoming environment that celebrates humanity and encourages everyone to be their best selves. This position plays a crucial role in ensuring that our guests feel valued and cared for from the moment they arrive until their departure.

Responsibilities

• Greet guests warmly upon arrival and departure, offering a friendly and professional demeanor at all times.
• Open doors for guests entering and leaving the hotel, and offer assistance as needed.
• Assist with luggage handling when necessary or coordinate with bell staff for luggage management.
• Provide information on hotel services, amenities, and the local area (directions, transportation, nearby attractions, etc.).
• Coordinate with the bell staff, valet, and front desk to ensure a smooth and seamless arrival and departure process for guests.
• Maintain a tidy and presentable entrance area, ensuring the front of the hotel is clean, welcoming, and orderly.
• Monitor guest arrivals and notify the front desk of VIP guests, regular guests, or special needs.
• Assist with transportation arrangements, including hailing cabs, calling for valet service, or coordinating shuttle services as needed.
• Assist in providing directions to local attractions or venues when requested by guests.
• Handle guest complaints or concerns with professionalism, directing them to the appropriate department or supervisor when necessary.
• Ensure safety protocols are followed in the entrance area, especially in high-traffic situations or emergencies.

Requirements

• Demonstrates excellent interpersonal and communication skills; able to interact with guests from diverse backgrounds.
• Observant and proactive in ensuring guest satisfaction and smooth operations at the hotel entrance.
• High school diploma or equivalent.
• Understanding of the luxury & quality environment.

Benefits

• Enjoy free meals in our employee café
• Paid Time Off based on hours worked, up to 16 days in your first year
• 8 Paid Public Holidays
• Wellness Reimbursement
• Up to 4.5% Company Match - Retirement Savings Plan
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Colleague Commuter Benefit
• Hotel discounts at Spa and Dining Outlets
• Friends & Family Hotel Room Discounts