About the position
The Doorman at Omni Atlanta Hotel at Centennial Park plays a crucial role in providing exceptional guest service by welcoming guests, assisting with their baggage, and managing the flow of traffic in the Motor Lobby. This position is vital for creating a positive first impression and ensuring a smooth arrival experience for hotel guests.
Responsibilities
- Greet all guests and welcome them to the hotel.
- Unload baggage from cars or taxis and bring it inside to the Bellstand.
- Tag guest baggage with proper claim checks and provide guests with their claim tickets.
- Direct guests to the Front Desk.
- Call taxis for guests as needed.
- Assist the Bell Captain with luggage storage and retrieval.
- Load baggage into cars or taxis for departing guests, thanking them for choosing the hotel.
- Maintain a clean and orderly appearance of the work area at all times.
- Control the traffic flow in and out of the Motor Lobby.
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
- Raise, lower, and maintain flags as requested.
- Ensure the work area is clean and clear of standing water, debris, or any objects that can obstruct job duties.
- Perform any other duties as assigned by management.
Requirements
- High propensity for customer service.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shifts.
- Computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
