DPS - DLD - License Specialist II, Reg Ops - 0171

Unclassified - San Marcos, TX

Full-time - Entry Level

San Marcos, TX

About the position

The License Specialist II position at the Texas Department of Public Safety (DPS) involves performing moderately complex licensing and permitting work within a Regional Operations Field office of the Driver License Division. This role is essential in ensuring that the licensing process is conducted in compliance with applicable policies, administrative codes, and statutes. The specialist will be responsible for receiving and reviewing applications for licenses and permits, communicating with both external and internal customers, and ultimately approving or denying applications based on established criteria. The work environment is dynamic, requiring interaction with the public and the ability to handle inquiries related to driver license laws, safety responsibility laws, and other services provided by the department. In this role, the License Specialist will meet and screen applicants, administer written and visual tests, prepare application forms, and collect fees associated with the licensing process. The position requires a professional demeanor as specialists will frequently deal with the general public, answering questions and providing guidance on various topics related to driver licensing. The specialist will also conduct evaluations of applicants' physical driving capabilities, ensuring that all necessary checks are performed to determine eligibility for licensing. This includes assessing vision, hearing, and other physical restrictions that may affect an applicant's ability to drive safely. The position operates under general supervision, allowing for some initiative and independent judgment in decision-making. The specialist will also be responsible for maintaining accurate records, processing payments, and ensuring that all documentation is completed correctly. Additionally, the role may involve providing administrative and technical assistance to the public and other agency staff, as well as participating in training and development activities to enhance skills and knowledge related to licensing and permitting processes.

Responsibilities

• Meet and deal with the general public in a professional and courteous manner; answer general questions pertaining to applications for various types of driver licenses and identification cards.
• Determine the legal needs and requirements of driver license and identification card applicants; screen application forms to ensure applicant qualification.
• Approve applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
• Perform basic checks of physical driving capabilities of applicants; evaluate during observation and interviews of hearing, mental, visual, or physical restrictions.
• Inspect motor vehicles for safety prior to road tests; verify evidence of financial responsibility and check for registration and/or reciprocity.
• Certify drivers as reasonable risks or disapprove drivers as unreasonable risks.
• Make and interpret inquiries to determine applicants' eligibility for licensing using various external systems.
• Issue licenses and permits, collect appropriate fees, and prepare receipts; ensure accountability for received monies.
• Check accuracy of original, renewal, and duplicate license applications and other related documents; input data into appropriate systems.
• Advise applicants of suspensions, cancellations, and revocations, and how to qualify for reinstatement.
• Administer written, oral, or other tests to license permit applicants; schedule applicants for driving tests.
• Conduct prescribed comprehensive examinations to determine qualifications/limitations of applicants.
• Provide information and testimony for the Department in administrative and judicial hearings as necessary.
• Provide administrative and technical assistance related to license and permit requirements to the general public and agency staff.
• May provide on-the-job training for co-workers.
• Administer road skills (drive test) examinations; must have a valid State of Texas driver license to perform this duty.
• Travel as required to work in other Driver License Offices and/or for training.
• Prepare daily bookkeeping reports and maintain work area and testing devices.

Requirements

• Moderately complex licensing and permitting work experience in a related field.
• Ability to communicate effectively with the public and internal customers.
• Knowledge of driver license laws, safety responsibility laws, and related administrative codes.
• Experience in processing applications and conducting evaluations of applicants' qualifications.
• Proficiency in using computer applications and databases for data entry and record-keeping.

Nice-to-haves

• Experience in a customer service role, particularly in a regulatory or governmental setting.
• Bilingual skills to assist non-English speaking applicants.
• Familiarity with the Texas Department of Public Safety policies and procedures.

Benefits

• Health insurance coverage
• Retirement savings plan (401k)
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options