DPS - DLD - License Specialist II, Reg Ops - 0171

$43,800 - $87,528/Yr

TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405 - Carrollton, TX

Full-time - Entry Level

Onsite - Carrollton, TX

About the position

The License Specialist II position at the Texas Department of Public Safety involves performing licensing and permitting work in a Regional Operations Field office. The role includes reviewing applications, ensuring compliance with regulations, and interacting with the public to provide information and assistance regarding driver licensing procedures. The position requires a professional demeanor and the ability to work under general supervision while exercising independent judgment.

Responsibilities

• Meet and deal with the general public in a professional and courteous manner; answer general questions pertaining to applications for various types of driver licenses and identification cards.
• Determine the legal needs and requirements of driver license and identification card applicants; screen application forms to ensure applicant qualification.
• Perform basic checks of physical driving capabilities of applicants; evaluate during observation and interviews of hearing, mental, visual, or physical restrictions.
• Inspect motor vehicles for safety prior to road tests; verify evidence of financial responsibility and check for registration.
• Certify drivers as reasonable risks or disapprove drivers as unreasonable risks.
• Make and interpret inquiries to determine applicants' eligibility for licensing.
• Issue licenses and permits, collect appropriate license fees, and prepare receipts; ensure accountability for received monies.
• Check accuracy of original, renewal, and duplicate license applications and other related documents.
• Advise applicants of suspensions, cancellations, and revocations, and how to qualify.
• Administer written, oral, or other tests to license permit applicants; schedule applicants for driving tests.
• Conduct prescribed comprehensive examinations to determine qualifications/limitations of applicants.
• Provide information and testimony for the Department in administrative and judicial hearings as necessary.
• Provide administrative and technical assistance related to license and permit requirements to the general public and agency staff.
• May provide on-the-job training for co-workers.
• Administer road skills examinations; must have a valid State of Texas driver license to perform this duty.
• Travel as required to work in other Driver License Offices and/or for training.
• Prepare daily bookkeeping reports and maintain work area and testing devices.
• Attend work regularly and observe approved work hours.

Requirements

• Graduation from a standard senior high school or the equivalent.
• Minimum of one (1) year of general office, volunteer, or customer service experience; cash handling experience preferred.
• Valid driver license required; Texas license must be obtained within specified time if hired with an out-of-state license.
• Certification as a Commercial Knowledge Examiner (CCKE) required within the first six months of employment.

Nice-to-haves

• Experience in customer service or public interaction roles.
• Knowledge of TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.

Benefits

• Health insurance coverage
• Retirement savings plan
• Paid holidays
• Paid time off
• Professional development opportunities